85
NPS
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Brand Page
LogDNA
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About LogDNA's Brand
The easiest log management system you will ever use! LogDNA is a cloud-based log management system
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
LogDNA NPS
LogDNA's Net Promoter Score (NPS) is a 85 with 90% Promoters, 5% Passives, and 5% Detractors. Net Promoter Score tracks whether LogDNA's customers would recommend using the product based on a scale of -100 to 100.
LogDNA Overall NPS
| 90% | Promoters |
|---|---|
| 5% | Passives |
| 5% | Detractors |
LogDNA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 85 | Aug 2020 | 85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LogDNA Product Quality
4.3/5
LogDNA has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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LogDNA Product Information
LogDNA serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. LogDNA supports Web devices and offers products for small, medium, and large sized businesses.
LogDNA’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://logdna.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Log Management Software
LogDNA Pricing
LogDNA ROI & Value For Money
4.2/5
LogDNA has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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LogDNA Pricing Plans
LogDNA has a pricing structure that accommodates small, medium, and large businesses. Starting from $1.50, LogDNA uses a subscription model and offers the following: WILLOW (Single user) = Free, BIRCH (Up to 5 users) = $1.50 per GB per month, and MAPLE (Up to 10 users) = $2.00 per GB per month.
Who Uses LogDNA?
Small Businesses
Medium Businesses
Large Enterprises
LogDNA Customer Service
5/5
LogDNA has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LogDNA's Customer Service
Address
Mountain View, CA 94103
Website
https://logdna.com/
Phone Number
10000000000
LogDNA as an Employer
4.4/5
LogDNA has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LogDNA scored a 85 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of LogDNA would recommend the brand to a friend. ENPS measures how likely LogDNA employees would recommend working at LogDNA to a friend.
Net Promoter Score
85
NPS Score
| 90% | Promoters |
|---|---|
| 5% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
