-17
NPS
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Logical Position
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About Logical Position's Brand
Logical Position is an internet marketing services providing performance-driven digital marketing strategies for any size business.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Logical Position NPS
Logical Position's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Logical Position's customers would recommend using the product based on a scale of -100 to 100.
Logical Position Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Logical Position NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 50 | Mar 2023 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
May 2024 25 | May 2024 | 25 |
Jan 2025 -17 | Jan 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logical Position Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Logical Position users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logical Position Product Quality
3.5/5
Logical Position has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Logical Position's overall Product Quality score rated by its users and customers.
Logical Position Product Information
Logical Position’s product quality score is a 3.5 out of 5 as rated by its users and customers.
Industry
Tech
AI, Big Data and Analytics
AdTech
Productivity
Social
Logical Position Pricing
Logical Position ROI & Value For Money
2.8/5
Logical Position has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Logical Position Customer Satisfaction (CSAT)
Logical Position Customer Satisfaction (CSAT) Score
50 / 100
Logical Position has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Logical Position Customer Service
3.2/5
Logical Position has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Logical Position's Customer Service
Address
4350 SW Galewood St., Suite #103, Lake Oswego, OR
Website
http://www.logicalposition.com
Logical Position as an Employer
3.0/5
Logical Position has a 3.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Logical Position scored a -17 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Logical Position would recommend the brand to a friend. ENPS measures how likely Logical Position employees would recommend working at Logical Position to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
