-50
NPS
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Logicalis
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About Logicalis' Brand
Logicalis provides IT solutions and managed services.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Logicalis NPS
Logicalis's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Logicalis's customers would recommend using the product based on a scale of -100 to 100.
Logicalis Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Logicalis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 -50 | Apr 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logicalis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Logicalis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logicalis Product Quality
3.2/5
Logicalis has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Logicalis' overall Product Quality score rated by its users and customers.
Logicalis Product Information
Logicalis’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.logicalis.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Logicalis Pricing
Logicalis ROI & Value For Money
3.2/5
Logicalis has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Logicalis' overall ROI score rated by its users and customers.
Logicalis Customer Satisfaction (CSAT)
Logicalis Customer Satisfaction (CSAT) Score
50 / 100
Logicalis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Logicalis Customer Service
3.2/5
Logicalis has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Logicalis' overall Customer Service score rated by its users and customers.
About Logicalis's Customer Service
Address
110 Buckingham Avenue, Berkshire, MA
Website
http://www.logicalis.com
Phone Number
1(753) 797-100
Logicalis as an Employer
4.2/5
Logicalis has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Logicalis scored a -50 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Logicalis would recommend the brand to a friend. ENPS measures how likely Logicalis employees would recommend working at Logicalis to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
