30
NPS
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LogiNext Solutions
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About LogiNext Solutions' Brand
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.1/5
Customer Service
LogiNext Solutions NPS
LogiNext Solutions's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether LogiNext Solutions's customers would recommend using the product based on a scale of -100 to 100.
LogiNext Solutions Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
LogiNext Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 43 | Aug 2020 | 43 |
Jan 2022 38 | Jan 2022 | 38 |
Mar 2022 36 | Mar 2022 | 36 |
Jul 2022 31 | Jul 2022 | 31 |
Dec 2023 29 | Dec 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LogiNext Solutions NPS by Usage
LogiNext Solutions's NPS was rated the highest by customers who have used LogiNext Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years 43 | 5 to 10 Years | 43 |
LogiNext Solutions Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of LogiNext Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LogiNext Solutions Product Quality
4/5
LogiNext Solutions has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LogiNext Solutions Product Information
LogiNext Solutions serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. LogiNext Solutions supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
LogiNext Solutions’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LogiNext Solutions's product the highest.
- Company Size
- 51-200 Employees
Industry
Analytics
Big Data
Business Services
Small Business Services
Languages Supported
English
Product Type
Transportation Dispatch Software
Delivery Management Software
Sales Force Automation Software
Logistics Software
Route Planning Software
Shipping Software
Courier Software
Quick Insights into LogiNext Solutions Product Quality
LogiNext Solutions's Product Quality score was rated highest by customers who have used LogiNext Solutions's products/services for Less than 1 Year, and rated lowest by customers who have used LogiNext Solutions's products/services for 2 to 5 Years.
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Ranked LogiNext Solutions Product Quality the Highest
Ranked LogiNext Solutions Product Quality the Lowest
LogiNext Solutions Product Quality Score by Usage
LogiNext Solutions's Product Quality score was rated the highest by customers who have used LogiNext Solutions's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LogiNext Solutions Product Quality Score by Industry
LogiNext Solutions's Product Quality score was rated 3.9 stars by Tech industry customers.
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LogiNext Solutions Pricing
LogiNext Solutions ROI & Value For Money
3.9/5
LogiNext Solutions has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock LogiNext Solutions' overall ROI score rated by its users and customers.
LogiNext Solutions Pricing Plans
LogiNext Solutions has a pricing structure that accommodates small, medium, and large businesses. Starting from $49.99, LogiNext Solutions uses a subscription model and offers the following: Contact LogiNext for detailed pricing information..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses LogiNext Solutions?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into LogiNext Solutions ROI
LogiNext Solutions's ROI score was rated highest by customers from the Tech industry.
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Ranked LogiNext Solutions ROI the Highest
LogiNext Solutions ROI Score by Industry
LogiNext Solutions's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LogiNext Solutions Customer Satisfaction (CSAT)
LogiNext Solutions Customer Satisfaction (CSAT) Score
50 / 100
LogiNext Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LogiNext Solutions Customer Service
3.1/5
LogiNext Solutions has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About LogiNext Solutions's Customer Service
Website
https://www.loginextsolutions.com/
LogiNext Solutions as an Employer
2.4/5
LogiNext Solutions has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LogiNext Solutions scored a 30 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of LogiNext Solutions would recommend the brand to a friend. ENPS measures how likely LogiNext Solutions employees would recommend working at LogiNext Solutions to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 29% | Promoters |
|---|---|
| 7% | Passive |
| 64% | Detractors |
