-70
NPS
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ModivCare
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About ModivCare's Brand
LogistiCare provides Medicaid and Medicare members’ access to healthcare providers and is the largest company in a market called
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
ModivCare NPS
ModivCare's Net Promoter Score (NPS) is a -70 with 11% Promoters, 8% Passives, and 81% Detractors. Net Promoter Score tracks whether ModivCare's customers would recommend using the product based on a scale of -100 to 100.
ModivCare Overall NPS
| 11% | Promoters |
|---|---|
| 8% | Passives |
| 81% | Detractors |
ModivCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -70 | Feb 2024 | -70 |
Apr 2024 -71 | Apr 2024 | -71 |
May 2024 -71 | May 2024 | -71 |
Jun 2024 -70 | Jun 2024 | -70 |
Jul 2024 -70 | Jul 2024 | -70 |
Aug 2024 -70 | Aug 2024 | -70 |
Sep 2024 -70 | Sep 2024 | -70 |
Oct 2024 -69 | Oct 2024 | -69 |
Dec 2024 -71 | Dec 2024 | -71 |
Jan 2025 -70 | Jan 2025 | -70 |
Mar 2025 -70 | Mar 2025 | -70 |
Apr 2025 -70 | Apr 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ModivCare NPS by Gender
Female customers rated ModivCare's NPS 13 points higher than Male customers.
Male
-100
ModivCare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-87
ModivCare's NPS was rated -87 by Female customers on Comparably.
4%
Promoters
5%
Passives
91%
Detractors
ModivCare NPS by Ethnicity
ModivCare's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
African American/Black -86 | African American/Black | -86 |
Other -87 | Other | -87 |
ModivCare NPS by Age
ModivCare's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
ModivCare NPS by Usage
ModivCare's NPS was rated the highest by customers who have used ModivCare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -77 | 2 to 5 Years | -77 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
ModivCare Customer Reviews
Out of the 7 ModivCare customer reviews 0 were positive and 7 were constructive. ModivCare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ModivCare Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of ModivCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ModivCare Customer Loyalty Score by Gender
Male customers rated ModivCare's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ModivCare.
Male
67%
Yes
Female
64%
Yes
ModivCare Customer Loyalty Score by Ethnicity
ModivCare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ModivCare.
69
out of 100
Caucasian
61
out of 100
African American/Black
55
out of 100
Other
ModivCare Customer Loyalty Score by Age
ModivCare's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ModivCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 85% | 36-40 | 85% |
41-45 70% | 41-45 | 70% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 85% | 56-60 | 85% |
61-65 58% | 61-65 | 58% |
66+ 40% | 66+ | 40% |
ModivCare Customer Loyalty Score by Usage
ModivCare's Customer Loyalty score was rated the highest by customers who have used ModivCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ModivCare Customer Loyalty Score by Industry
ModivCare's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ModivCare Product Quality
1.5/5
ModivCare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ModivCare's overall Product Quality score rated by its users and customers.
ModivCare Product Information
ModivCare’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated ModivCare's product the highest.
- Website
- https://www.logisticare.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into ModivCare Product Quality
ModivCare's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Transportation industry.
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Ranked ModivCare Product Quality the Highest
Ranked ModivCare Product Quality the Lowest
ModivCare Product Quality Score by Gender
ModivCare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ModivCare.
Male
1.5/5
Female
1.5/5
ModivCare Product Quality Score by Ethnicity
ModivCare's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ModivCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
ModivCare Product Quality Score by Age
ModivCare's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ModivCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
ModivCare Product Quality Score by Usage
ModivCare's Product Quality score was rated 1.5 stars by customers who have used ModivCare's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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ModivCare Product Quality Score by Industry
ModivCare's Product Quality score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ModivCare Pricing
ModivCare ROI & Value For Money
1.6/5
ModivCare has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ModivCare's overall ROI score rated by its users and customers.
ModivCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into ModivCare ROI
ModivCare's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Transportation industry.
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Ranked ModivCare ROI the Highest
Ranked ModivCare ROI the Lowest
ModivCare ROI Score by Gender
ModivCare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ModivCare.
Male
1.5/5
Female
1.5/5
ModivCare ROI Score by Ethnicity
ModivCare's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ModivCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
ModivCare ROI Score by Age
ModivCare's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ModivCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
ModivCare ROI Score by Usage
ModivCare's ROI score was rated the highest by customers who have used ModivCare's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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ModivCare ROI Score by Industry
ModivCare's ROI score was rated 1.5 stars by both Automotive and Transportation and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ModivCare Customer Satisfaction (CSAT)
ModivCare Customer Satisfaction (CSAT) Score
15 / 100
ModivCare has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
7%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ModivCare Customer Satisfaction
ModivCare's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ModivCare's Customer Satisfaction.
Ranked ModivCare Customer Satisfaction the Highest
Ranked ModivCare Customer Satisfaction the Lowest
ModivCare Customer Satisfaction Score by Gender
Female customers rated ModivCare's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ModivCare.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 73% |
10 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 13% | |
Very Dissatisfied | 72% |
ModivCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ModivCare's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ModivCare.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
76%
CSAT according to African American/Black
ModivCare's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
79%
CSAT according to Other
ModivCare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ModivCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
ModivCare Customer Satisfaction Score by Age
ModivCare's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ModivCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 20% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 11% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 16% |
ModivCare Customer Satisfaction Score by Usage
ModivCare's Customer Satisfaction score was rated the highest by customers who have used ModivCare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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ModivCare Customer Satisfaction Score by Industry
ModivCare's Customer Satisfaction score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ModivCare Customer Satisfaction Score by Industry",
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"scoreClassName": "",
"scoreLabel": 0
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"groupId": 522,
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"scoreClassName": "",
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}ModivCare Customer Service
1.6/5
ModivCare has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ModivCare's overall Customer Service score rated by its users and customers.
About ModivCare's Customer Service
Address
1275 Peachtree Street, NE, 6th floor, Atlanta, GA 30309
Website
https://www.logisticare.com
Phone Number
8004867647
ModivCare's Social Links
Quick Insights into ModivCare Customer Service
ModivCare's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ModivCare's Customer Service score.
Ranked ModivCare Customer Service the Highest
Ranked ModivCare Customer Service the Lowest
ModivCare Customer Service Score by Gender
ModivCare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ModivCare.
Male
1.5/5
Female
1.5/5
ModivCare Customer Service Score by Ethnicity
ModivCare's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ModivCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
ModivCare Customer Service Score by Age
ModivCare's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ModivCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
ModivCare Customer Service Score by Usage
ModivCare's Customer Service score was rated the highest by customers who have used ModivCare's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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ModivCare Customer Service Score by Industry
ModivCare's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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ModivCare as an Employer
3.2/5
ModivCare has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ModivCare scored a -70 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of ModivCare would recommend the brand to a friend. ENPS measures how likely ModivCare employees would recommend working at ModivCare to a friend.
Net Promoter Score
-70
NPS Score
| 11% | Promoters |
|---|---|
| 8% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
