44
NPS
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Brand Page
Logos
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About Logos' Brand
Since 1992, Logos has led the charge in developing technology for church ministry and personal study of the Bible. We’re a purpose-driven tech company dedicated to building technology solutions that equip the church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian worldwide. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’s solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona, and Puebla, Mexico. We are a global workforce dedicated to continuing to hire, grow, and retain exceptional talent. We offer best-in-class benefits, career growth opportunities, and a meaningful mission. Logos is a place where you can make a living that makes a difference.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
Logos NPS
Logos's Net Promoter Score (NPS) is a 44 with 60% Promoters, 24% Passives, and 16% Detractors. Net Promoter Score tracks whether Logos's customers would recommend using the product based on a scale of -100 to 100.
Logos Overall NPS
| 60% | Promoters |
|---|---|
| 24% | Passives |
| 16% | Detractors |
Logos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Mar 2025 44 | Mar 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logos NPS by Usage
Logos's NPS was rated the highest by customers who have used Logos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
Logos Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Logos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Logos Product Quality
4.2/5
Logos has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Logos Product Information
Logos serves markets in the United States, Europe, Middle-East and Africa, Australia, and Canada. Logos supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Logos’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Logos's product the highest.
- Website
- https://www.logos.com/
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Quick Insights into Logos Product Quality
Logos's Product Quality score was rated highest by customers who have used Logos's products/services for Less than 1 Year, and rated lowest by customers who have used Logos's products/services for 5 to 10 Years.
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Ranked Logos Product Quality the Highest
Ranked Logos Product Quality the Lowest
Logos Product Quality Score by Usage
Logos's Product Quality score was rated the highest by customers who have used Logos's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Logos Product Quality Score by Industry
Logos's Product Quality score was rated 3.1 stars by Tech industry customers.
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Logos Pricing
Logos ROI & Value For Money
3.9/5
Logos has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Logos Pricing Plans
Logos has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.95/month, Logos uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Religious Institutions industry.
Who Uses Logos?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Logos ROI
Logos's ROI score was rated highest by customers from the Religious Institutions industry.
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Ranked Logos ROI the Highest
Logos ROI Score by Industry
Logos's ROI score was rated 4.3 stars by Religious Institutions industry customers.
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Logos Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Logos Customer Service
3.2/5
Logos has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Logos's Customer Service
Address
1313 Commercial St, Bellingham, WA 98225
Website
https://www.logos.com/
Phone Number
(800) 875-6467
Logos's Social Links
Logos as an Employer
4.5/5
Logos has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Logos scored a 44 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Logos would recommend the brand to a friend. ENPS measures how likely Logos employees would recommend working at Logos to a friend.
Net Promoter Score
44
NPS Score
| 60% | Promoters |
|---|---|
| 24% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 51% | Promoters |
|---|---|
| 35% | Passive |
| 14% | Detractors |
