33
NPS
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Brand Page
Logz.io
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About Logz.io's Brand
Brand at a Glance
10%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
2.7/5
Customer Service
Logz.io NPS
Logz.io's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Logz.io's customers would recommend using the product based on a scale of -100 to 100.
Logz.io Overall NPS
| 59% | Promoters |
|---|---|
| 15% | Passives |
| 26% | Detractors |
Logz.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
Sep 2022 33 | Sep 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logz.io NPS by Usage
Logz.io's NPS was rated the highest by customers who have used Logz.io's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Logz.io Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Logz.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logz.io Product Quality
4.2/5
Logz.io has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Logz.io's overall Product Quality score rated by its users and customers.
Logz.io Product Information
Logz.io serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Brazil. Logz.io offers products for small, medium, and large sized businesses.
Logz.io’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.logz.io
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Application Monitoring & Performance Software
IT, Server & Network Monitoring Software
Statistical Analysis Software
Log Management Software
Big Data Software
Cloud Security Software
Network Monitoring Software
Logz.io Pricing
Logz.io ROI & Value For Money
3.6/5
Logz.io has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Logz.io's overall ROI score rated by its users and customers.
Logz.io Pricing Plans
Logz.io has a pricing structure that accommodates small, medium, and large businesses. Starting from $89/month, Logz.io uses a subscription model.
Who Uses Logz.io?
Small Businesses
Medium Businesses
Large Enterprises
Logz.io Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Logz.io Customer Service
2.7/5
Logz.io has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Logz.io's Customer Service
Address
Aluf Kalman Magen Street 1, Tel Aviv-Yafo, Israel
Website
www.logz.io
Logz.io as an Employer
3.1/5
Logz.io has a 3.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Logz.io scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Logz.io would recommend the brand to a friend. ENPS measures how likely Logz.io employees would recommend working at Logz.io to a friend.
Net Promoter Score
33
NPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
