7
NPS
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Lojas Renner
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About Lojas Renner's Brand
Lojas Renner S.A. engaged in the retail sale of women's, men's and children's apparel as well as sportswear and other department store articles in the domestic market. It is also involved in the retail trade of household appliances, bedding and bath, furniture, tableware, and home decor products. The Company also sells accessories and cosmetics through two private brands and offers third-party branded merchandise in certain of its product categories.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Lojas Renner NPS
Lojas Renner's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether Lojas Renner's customers would recommend using the product based on a scale of -100 to 100.
Lojas Renner Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
Lojas Renner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -33 | Oct 2024 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -60 | Dec 2024 | -60 |
Mar 2025 -67 | Mar 2025 | -67 |
Apr 2025 -50 | Apr 2025 | -50 |
May 2025 -33 | May 2025 | -33 |
Jul 2025 -20 | Jul 2025 | -20 |
Aug 2025 -9 | Aug 2025 | -9 |
Oct 2025 0 | Oct 2025 | 0 |
Jan 2026 8 | Jan 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lojas Renner Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Lojas Renner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lojas Renner Product Quality
3.6/5
Lojas Renner has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Lojas Renner's overall Product Quality score rated by its users and customers.
Lojas Renner Product Information
Lojas Renner’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.lojasrenner.com.br
- Company Size
- 10,000+ Employees
Lojas Renner Pricing
Lojas Renner ROI & Value For Money
3.5/5
Lojas Renner has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Lojas Renner Customer Satisfaction (CSAT)
Lojas Renner Customer Satisfaction (CSAT) Score
72 / 100
Lojas Renner has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lojas Renner Customer Service
3.6/5
Lojas Renner has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Lojas Renner's Customer Service
Address
Av Joaquim Porto Villanova. 401, Porto Alegre, 91410-400
Website
www.lojasrenner.com.br
Phone Number
7
Consumer vs. Employees
Lojas Renner scored a 7 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lojas Renner would recommend the brand to a friend. ENPS measures how likely Lojas Renner employees would recommend working at Lojas Renner to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
