100
NPS
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Lojas Riachuelo S/A
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About Lojas Riachuelo S/A's Brand
A Riachuelo é a maior empresa de moda do Brasil! São 213 lojas distribuídas por todo o País e tem previsão de chegar a 300 lojas até o final de 2015. A Riachuelo faz parte do Grupo Guararapes, que é o maior grupo de confecção de roupas da América Latina com dois parques industriais, o que nos permite oferecer uma excelente relação preço - qualidade para nossos clientes. Hoje são mais de 22 milhões de clientes no cartão Riachuelo e 40 mil funcionários. Somos a única das grandes redes de varejo de moda que pesquisa, cria e produz a maior parte dos seus produtos. Somos o canal direto de distribuição dos produtos do Grupo Guararapes e adotamos o conceito "fast fashion"
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lojas Riachuelo S/A NPS
Lojas Riachuelo S/A's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lojas Riachuelo S/A's customers would recommend using the product based on a scale of -100 to 100.
Lojas Riachuelo S/A Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lojas Riachuelo S/A NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lojas Riachuelo S/A Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lojas Riachuelo S/A users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lojas Riachuelo S/A Product Quality
5/5
Lojas Riachuelo S/A has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lojas Riachuelo S/A's overall Product Quality score rated by its users and customers.
Lojas Riachuelo S/A Product Information
Lojas Riachuelo S/A’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.riachuelo.com.br
- Company Size
- 10,000+ Employees
Lojas Riachuelo S/A Pricing
Lojas Riachuelo S/A ROI & Value For Money
5/5
Lojas Riachuelo S/A has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lojas Riachuelo S/A's overall ROI score rated by its users and customers.
Lojas Riachuelo S/A Customer Satisfaction (CSAT)
Lojas Riachuelo S/A Customer Satisfaction (CSAT) Score
100 / 100
Lojas Riachuelo S/A has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lojas Riachuelo S/A Customer Service
5/5
Lojas Riachuelo S/A has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lojas Riachuelo S/A's overall Customer Service score rated by its users and customers.
About Lojas Riachuelo S/A's Customer Service
Address
R. Leão XIII, 500 - Jd. São Bento, São Paulo, 02526-000 Brazil
Website
http://www.riachuelo.com.br
