5
NPS
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Brand Page
LOLA
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About LOLA's Brand
LOLA is a modern approach to feminine care
Brand at a Glance
57%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
LOLA NPS
LOLA's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether LOLA's customers would recommend using the product based on a scale of -100 to 100.
LOLA Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
LOLA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 87 | Jun 2022 | 87 |
Jul 2022 88 | Jul 2022 | 88 |
Dec 2022 80 | Dec 2022 | 80 |
Feb 2023 81 | Feb 2023 | 81 |
Apr 2023 67 | Apr 2023 | 67 |
Sep 2023 54 | Sep 2023 | 54 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2024 40 | Feb 2024 | 40 |
May 2024 31 | May 2024 | 31 |
Sep 2024 22 | Sep 2024 | 22 |
Nov 2024 10 | Nov 2024 | 10 |
Jul 2025 5 | Jul 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LOLA NPS by Gender
LOLA's NPS was rated 49 by Female customers on Comparably.
Female
49
LOLA's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
LOLA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
LOLA Customer Reviews
Out of the 2 LOLA customer reviews 2 were positive and 0 were constructive. LOLA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
LOLA Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of LOLA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LOLA Customer Loyalty Score by Gender
LOLA's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
LOLA Product Quality
3.8/5
LOLA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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LOLA Product Information
LOLA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://mylola.com
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Quick Insights into LOLA Product Quality
LOLA's Product Quality score was rated highest by Female customers.
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Ranked LOLA Product Quality the Highest
LOLA Product Quality Score by Gender
LOLA's Product Quality score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
LOLA Pricing
LOLA ROI & Value For Money
3.1/5
LOLA has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into LOLA ROI
LOLA's ROI score was rated highest by Female customers.
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Ranked LOLA ROI the Highest
LOLA ROI Score by Gender
LOLA's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
LOLA Customer Satisfaction (CSAT)
LOLA Customer Satisfaction (CSAT) Score
65 / 100
LOLA has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LOLA Customer Service
3.4/5
LOLA has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About LOLA's Customer Service
Address
440 Park Avenue South, New York City, NY 10016
Website
http://mylola.com
Phone Number
1-617-431-3910
LOLA's Social Links
Quick Insights into LOLA Customer Service
LOLA's Customer Service score was rated highest by Female customers.
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Ranked LOLA Customer Service the Highest
LOLA Customer Service Score by Gender
LOLA's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LOLA.
Female
3.5/5
Male
N/A
LOLA as an Employer
3.7/5
LOLA has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LOLA scored a 5 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of LOLA would recommend the brand to a friend. ENPS measures how likely LOLA employees would recommend working at LOLA to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
