-51
NPS
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Lollicup USA
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About Lollicup USA's Brand
"Lollicup USA manufactures and distributes paper, plastic disposable foodservice products, coffee and beverage supplies. "
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Lollicup USA NPS
Lollicup USA's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Lollicup USA's customers would recommend using the product based on a scale of -100 to 100.
Lollicup USA Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Lollicup USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Jan 2024 -40 | Jan 2024 | -40 |
May 2024 -51 | May 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lollicup USA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Lollicup USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lollicup USA Product Quality
3.5/5
Lollicup USA has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lollicup USA's overall Product Quality score rated by its users and customers.
Lollicup USA Product Information
Lollicup USA’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://lollicupusa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Lollicup USA Pricing
Lollicup USA ROI & Value For Money
3.5/5
Lollicup USA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Lollicup USA Customer Satisfaction (CSAT)
Lollicup USA Customer Satisfaction (CSAT) Score
25 / 100
Lollicup USA has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lollicup USA Customer Service
3.5/5
Lollicup USA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lollicup USA's Customer Service
Address
Chino, CA
Website
http://lollicupusa.com/
Lollicup USA as an Employer
3.7/5
Lollicup USA has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Lollicup USA scored a -51 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Lollicup USA would recommend the brand to a friend. ENPS measures how likely Lollicup USA employees would recommend working at Lollicup USA to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
