-39
NPS
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Loloi Rugs
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About Loloi Rugs' Brand
Gorgeous Rugs
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Loloi Rugs NPS
Loloi Rugs's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Loloi Rugs's customers would recommend using the product based on a scale of -100 to 100.
Loloi Rugs Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Loloi Rugs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 -25 | May 2023 | -25 |
Jun 2023 -40 | Jun 2023 | -40 |
Oct 2023 -51 | Oct 2023 | -51 |
Nov 2025 -29 | Nov 2025 | -29 |
Dec 2025 -37 | Dec 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loloi Rugs Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Loloi Rugs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loloi Rugs Product Quality
3.5/5
Loloi Rugs has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Loloi Rugs' overall Product Quality score rated by its users and customers.
Loloi Rugs Product Information
Loloi Rugs’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.loloirugs.com
- Company Size
- 51-200 Employees
Loloi Rugs Pricing
Loloi Rugs ROI & Value For Money
3.2/5
Loloi Rugs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Loloi Rugs Customer Satisfaction (CSAT)
Loloi Rugs Customer Satisfaction (CSAT) Score
80 / 100
Loloi Rugs has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loloi Rugs Customer Service
3.4/5
Loloi Rugs has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Loloi Rugs's Customer Service
Address
4501 Spring Valley Rd, Dallas, TX 75244
Website
https://www.loloirugs.com
Phone Number
+1 (972) 503-5656
Loloi Rugs as an Employer
Consumer vs. Employees
Loloi Rugs scored a -39 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Loloi Rugs would recommend the brand to a friend. ENPS measures how likely Loloi Rugs employees would recommend working at Loloi Rugs to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
