-100
NPS
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Long Term Solutions
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About Long Term Solutions' Brand
Long Term Solutions was founded in 1999 by two nurses and is certified by the Women’s Business Enterprise as a minority owned business.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Long Term Solutions NPS
Long Term Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Long Term Solutions's customers would recommend using the product based on a scale of -100 to 100.
Long Term Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Long Term Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Long Term Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Long Term Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Long Term Solutions Product Quality
1.5/5
Long Term Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Long Term Solutions' overall Product Quality score rated by its users and customers.
Long Term Solutions Product Information
Long Term Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.longtermsol.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Long Term Solutions Pricing
Long Term Solutions ROI & Value For Money
1.5/5
Long Term Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Long Term Solutions' overall ROI score rated by its users and customers.
Long Term Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Long Term Solutions Customer Service
1.5/5
Long Term Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Long Term Solutions' overall Customer Service score rated by its users and customers.
About Long Term Solutions's Customer Service
Address
235 West Central Street, Natick, MA 01760
Website
http://www.longtermsol.com/
Phone Number
5089076290
Consumer vs. Employees
Long Term Solutions scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Long Term Solutions would recommend the brand to a friend. ENPS measures how likely Long Term Solutions employees would recommend working at Long Term Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
