-34
NPS
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Long View Systems
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About Long View Systems' Brand
Long View is one of the most powerful IT solutions and services companies in North America.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Long View Systems NPS
Long View Systems's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Long View Systems's customers would recommend using the product based on a scale of -100 to 100.
Long View Systems Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Long View Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Long View Systems Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Long View Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Long View Systems Product Quality
3/5
Long View Systems has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Long View Systems' overall Product Quality score rated by its users and customers.
Long View Systems Product Information
Long View Systems’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://longviewsystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Long View Systems Pricing
Long View Systems ROI & Value For Money
3.9/5
Long View Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Long View Systems' overall ROI score rated by its users and customers.
Long View Systems Customer Satisfaction (CSAT)
Long View Systems Customer Satisfaction (CSAT) Score
33 / 100
Long View Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Long View Systems Customer Service
3.7/5
Long View Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Long View Systems' overall Customer Service score rated by its users and customers.
About Long View Systems's Customer Service
Address
Alberta, VA T2P 3G6
Website
http://longviewsystems.com
Phone Number
1-866-515-6900
Long View Systems's Social Links
Long View Systems as an Employer
2.5/5
Long View Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Long View Systems scored a -34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Long View Systems would recommend the brand to a friend. ENPS measures how likely Long View Systems employees would recommend working at Long View Systems to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
