100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Longines
Marketing or Exec? Claim Your Free Account
About Longines' Brand
Longines designs and manufactures luxury watches for both men and women.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Longines NPS
Longines's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Longines's customers would recommend using the product based on a scale of -100 to 100.
Longines Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Longines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Longines Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Longines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Longines Product Quality
4.1/5
Longines has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Longines' overall Product Quality score rated by its users and customers.
Longines Product Information
Longines’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.longines.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Longines Pricing
Longines ROI & Value For Money
3.9/5
Longines has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Longines' overall ROI score rated by its users and customers.
Longines Customer Satisfaction (CSAT)
Longines Customer Satisfaction (CSAT) Score
100 / 100
Longines has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Longines Customer Service
4/5
Longines has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Longines' overall Customer Service score rated by its users and customers.
About Longines's Customer Service
Address
Switzerland
Website
http://www.longines.com/
Phone Number
41 32 942 54 25
