73
NPS
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Brand Page
Loopio
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About Loopio's Brand
Loopio designs and develops cloud-based proposal automation software for sales teams.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
2.7/5
Customer Service
Loopio NPS
Loopio's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Loopio's customers would recommend using the product based on a scale of -100 to 100.
Loopio Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Loopio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Aug 2023 72 | Aug 2023 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loopio NPS by Usage
Loopio's NPS was rated the highest by customers who have used Loopio's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
Loopio Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Loopio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loopio Product Quality
4.3/5
Loopio has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Loopio's overall Product Quality score rated by its users and customers.
Loopio Product Information
Loopio serves markets in the United States and Canada. Loopio supports Web devices and offers products for medium and large sized businesses.
Loopio’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.loopio.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Procurement Software
Proposal Management Software
RFP Software
Loopio Pricing
Loopio ROI & Value For Money
4.2/5
Loopio has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Loopio's overall ROI score rated by its users and customers.
Loopio Pricing Plans
Loopio has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Loopio?
Medium Businesses
Large Enterprises
Quick Insights into Loopio ROI
Loopio's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Loopio's ROI score.
Ranked Loopio ROI the Highest
Loopio ROI Score by Industry
Loopio's ROI score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Loopio Customer Service
2.7/5
Loopio has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Loopio's overall Customer Service score rated by its users and customers.
About Loopio's Customer Service
Address
310 Spadina Ave. #600, Toronto M5T 2E8 Canada
Website
https://www.loopio.com
Phone Number
18444566746
Loopio's Social Links
Loopio as an Employer
4.7/5
Loopio has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Loopio scored a 73 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Loopio would recommend the brand to a friend. ENPS measures how likely Loopio employees would recommend working at Loopio to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
