-13
NPS
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LoopNet
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About LoopNet's Brand
LoopNet is an online marketplace for commercial real estate and businesses for sale in the United States.
Brand at a Glance
76%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
LoopNet NPS
LoopNet's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether LoopNet's customers would recommend using the product based on a scale of -100 to 100.
LoopNet Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
LoopNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
Aug 2024 -51 | Aug 2024 | -51 |
Sep 2024 -29 | Sep 2024 | -29 |
Aug 2025 -13 | Aug 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LoopNet NPS by Gender
LoopNet's NPS was rated -34 by Female customers on Comparably.
Female
-34
LoopNet's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
LoopNet's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
LoopNet Customer Reviews
Out of the 2 LoopNet customer reviews 1 was positive and 1 was constructive. LoopNet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LoopNet Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of LoopNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LoopNet Customer Loyalty Score by Gender
LoopNet's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LoopNet.
Female
100%
Yes
Male
N/A
Yes
LoopNet Customer Loyalty Score by Industry
LoopNet's Customer Loyalty score was rated 100% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LoopNet Product Quality
2.6/5
LoopNet has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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LoopNet Product Information
LoopNet’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated LoopNet's product the highest.
- Website
- http://www.loopnet.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Real Estate
SaaS
Quick Insights into LoopNet Product Quality
LoopNet's Product Quality score was rated highest by Female customers.
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Ranked LoopNet Product Quality the Highest
LoopNet Product Quality Score by Gender
LoopNet's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LoopNet.
Female
2.6/5
Male
N/A
LoopNet Product Quality Score by Industry
LoopNet's Product Quality score was rated 2.6 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
LoopNet Pricing
LoopNet ROI & Value For Money
2.4/5
LoopNet has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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LoopNet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into LoopNet ROI
LoopNet's ROI score was rated highest by Female customers.
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Ranked LoopNet ROI the Highest
LoopNet ROI Score by Gender
LoopNet's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LoopNet.
Female
2.1/5
Male
N/A
LoopNet ROI Score by Industry
LoopNet's ROI score was rated 2.1 stars by Real Estate industry customers.
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LoopNet Customer Satisfaction (CSAT)
LoopNet Customer Satisfaction (CSAT) Score
29 / 100
LoopNet has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LoopNet Customer Satisfaction
LoopNet's Customer Satisfaction score was rated highest by Female customers.
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Ranked LoopNet Customer Satisfaction the Highest
LoopNet Customer Satisfaction Score by Gender
LoopNet's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LoopNet.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
LoopNet Customer Satisfaction Score by Industry
LoopNet's Customer Satisfaction score was rated 33 points by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LoopNet Customer Satisfaction Score by Industry",
"text": "LoopNet's Customer Satisfaction score was rated 33 points by Real Estate industry customers.",
"bars": [
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "LoopNet's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}LoopNet Customer Service
2.1/5
LoopNet has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LoopNet's overall Customer Service score rated by its users and customers.
About LoopNet's Customer Service
Address
185 Berry Street, Suite 4000, San Francisco, CA
Website
http://www.loopnet.com
Quick Insights into LoopNet Customer Service
LoopNet's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked LoopNet's Customer Service score.
Ranked LoopNet Customer Service the Highest
LoopNet Customer Service Score by Gender
LoopNet's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LoopNet.
Female
2/5
Male
N/A
LoopNet Customer Service Score by Industry
LoopNet's Customer Service score was rated 2 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
LoopNet as an Employer
2.8/5
LoopNet has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LoopNet scored a -13 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of LoopNet would recommend the brand to a friend. ENPS measures how likely LoopNet employees would recommend working at LoopNet to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
