-17
NPS
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Lord Abbett
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About Lord Abbett's Brand
Lord, Abbett & Co. LLC is an independent, privately held U.S. investment management firm. The firm offers a broad array of equity.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Lord Abbett NPS
Lord Abbett's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Lord Abbett's customers would recommend using the product based on a scale of -100 to 100.
Lord Abbett Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Lord Abbett NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 0 | Oct 2024 | 0 |
Jul 2025 -17 | Jul 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lord Abbett NPS by Gender
Lord Abbett's NPS was rated -34 by Male customers on Comparably.
Male
-34
Lord Abbett's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Lord Abbett's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lord Abbett NPS by Ethnicity
Lord Abbett's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Lord Abbett Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Lord Abbett users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lord Abbett Customer Loyalty Score by Gender
Lord Abbett's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Lord Abbett Customer Loyalty Score by Ethnicity
Lord Abbett's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lord Abbett.
70
out of 100
Caucasian
Lord Abbett Product Quality
2.9/5
Lord Abbett has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Lord Abbett Product Information
Lord Abbett’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Lord Abbett Product Quality
Lord Abbett's Product Quality score was rated highest by Caucasian customers.
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Ranked Lord Abbett Product Quality the Highest
Lord Abbett Product Quality Score by Gender
Lord Abbett's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Lord Abbett Product Quality Score by Ethnicity
Lord Abbett's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lord Abbett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Lord Abbett Pricing
Lord Abbett ROI & Value For Money
2.9/5
Lord Abbett has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lord Abbett ROI
Lord Abbett's ROI score was rated highest by Caucasian customers.
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Ranked Lord Abbett ROI the Highest
Lord Abbett ROI Score by Gender
Lord Abbett's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Lord Abbett ROI Score by Ethnicity
Lord Abbett's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lord Abbett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Lord Abbett Customer Satisfaction (CSAT)
Lord Abbett Customer Satisfaction (CSAT) Score
60 / 100
Lord Abbett has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lord Abbett Customer Satisfaction
Lord Abbett's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Lord Abbett Customer Satisfaction the Highest
Lord Abbett Customer Satisfaction Score by Gender
Lord Abbett's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lord Abbett.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Lord Abbett Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lord Abbett's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lord Abbett.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Lord Abbett Customer Service
2.8/5
Lord Abbett has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Lord Abbett's Customer Service
Website
https://www.lordabbett.com/en.html
Phone Number
2018274243
Quick Insights into Lord Abbett Customer Service
Lord Abbett's Customer Service score was rated highest by Caucasian customers.
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Ranked Lord Abbett Customer Service the Highest
Lord Abbett Customer Service Score by Gender
Lord Abbett's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Lord Abbett Customer Service Score by Ethnicity
Lord Abbett's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lord Abbett.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Lord Abbett as an Employer
4.1/5
Lord Abbett has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Lord Abbett scored a -17 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Lord Abbett would recommend the brand to a friend. ENPS measures how likely Lord Abbett employees would recommend working at Lord Abbett to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
