-81
NPS
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Lord & Taylor
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About Lord & Taylor's Brand
Brand at a Glance
74%
Customer Loyalty
1.6/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Lord & Taylor NPS
Lord & Taylor's Net Promoter Score (NPS) is a -81 with 7% Promoters, 5% Passives, and 88% Detractors. Net Promoter Score tracks whether Lord & Taylor's customers would recommend using the product based on a scale of -100 to 100.
Lord & Taylor Overall NPS
| 7% | Promoters |
|---|---|
| 5% | Passives |
| 88% | Detractors |
Lord & Taylor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -75 | Jun 2023 | -75 |
Aug 2023 -77 | Aug 2023 | -77 |
Sep 2023 -78 | Sep 2023 | -78 |
Oct 2023 -76 | Oct 2023 | -76 |
Nov 2023 -79 | Nov 2023 | -79 |
Dec 2023 -79 | Dec 2023 | -79 |
Jan 2024 -81 | Jan 2024 | -81 |
Feb 2024 -81 | Feb 2024 | -81 |
Mar 2024 -82 | Mar 2024 | -82 |
May 2024 -83 | May 2024 | -83 |
Mar 2025 -83 | Mar 2025 | -83 |
Aug 2025 -83 | Aug 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lord & Taylor NPS by Gender
Male customers rated Lord & Taylor's NPS 15 points higher than Female customers.
Male
-76
Lord & Taylor's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-91
Lord & Taylor's NPS was rated -91 by Female customers on Comparably.
2%
Promoters
5%
Passives
93%
Detractors
Lord & Taylor NPS by Ethnicity
Lord & Taylor's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -97 | Caucasian | -97 |
African American/Black -34 | African American/Black | -34 |
Other -100 | Other | -100 |
Lord & Taylor NPS by Age
Lord & Taylor's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Lord & Taylor NPS by Usage
Lord & Taylor's NPS was rated the highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -83 | 5 to 10 Years | -83 |
Over 10 Years -91 | Over 10 Years | -91 |
Lord & Taylor Customer Reviews
Out of the 15 Lord & Taylor customer reviews 1 was positive and 14 were constructive. Lord & Taylor customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lord & Taylor Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Lord & Taylor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lord & Taylor Customer Loyalty Score by Gender
Female customers rated Lord & Taylor's Customer Loyalty score 31% higher than Male customers.
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Male
44%
Yes
Female
75%
Yes
Lord & Taylor Customer Loyalty Score by Ethnicity
Lord & Taylor's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lord & Taylor.
69
out of 100
Caucasian
40
out of 100
African American/Black
70
out of 100
Other
Lord & Taylor Customer Loyalty Score by Age
Lord & Taylor's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
46-50 100% | 46-50 | 100% |
51-55 72% | 51-55 | 72% |
56-60 78% | 56-60 | 78% |
61-65 67% | 61-65 | 67% |
66+ 73% | 66+ | 73% |
Lord & Taylor Customer Loyalty Score by Usage
Lord & Taylor's Customer Loyalty score was rated the highest by customers who have used Lord & Taylor's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Lord & Taylor Customer Loyalty Score by Industry
Lord & Taylor's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Accounting industry customers.
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Lord & Taylor Product Quality
1.6/5
Lord & Taylor has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Lord & Taylor Product Information
Lord & Taylor’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Lord & Taylor's product the highest. Reviewers from the Accounting industry rated Lord & Taylor the lowest at 1.5.
- Website
- http://www.lordandtaylor.com
- Company Size
- 201-500 Employees
Quick Insights into Lord & Taylor Product Quality
Lord & Taylor's Product Quality score was rated highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and rated lowest by customers who have used Lord & Taylor's products/services for Over 10 Years.
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Ranked Lord & Taylor Product Quality the Highest
Ranked Lord & Taylor Product Quality the Lowest
Lord & Taylor Product Quality Score by Gender
Lord & Taylor's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Lord & Taylor Product Quality Score by Ethnicity
Lord & Taylor's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lord & Taylor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
Lord & Taylor Product Quality Score by Age
Lord & Taylor's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lord & Taylor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Lord & Taylor Product Quality Score by Usage
Lord & Taylor's Product Quality score was rated the highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Lord & Taylor Product Quality Score by Industry
Lord & Taylor's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Legal industry customers.
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Lord & Taylor Pricing
Lord & Taylor ROI & Value For Money
1.8/5
Lord & Taylor has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Lord & Taylor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Lord & Taylor.
Quick Insights into Lord & Taylor ROI
Lord & Taylor's ROI score was rated highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and rated lowest by customers who have used Lord & Taylor's products/services for Over 10 Years.
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Ranked Lord & Taylor ROI the Highest
Ranked Lord & Taylor ROI the Lowest
Lord & Taylor ROI Score by Gender
Male customers rated Lord & Taylor's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Lord & Taylor ROI Score by Ethnicity
Lord & Taylor's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lord & Taylor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Lord & Taylor ROI Score by Age
Lord & Taylor's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lord & Taylor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Lord & Taylor ROI Score by Usage
Lord & Taylor's ROI score was rated the highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Lord & Taylor ROI Score by Industry
Lord & Taylor's ROI score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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Lord & Taylor Customer Satisfaction (CSAT)
Lord & Taylor Customer Satisfaction (CSAT) Score
11 / 100
Lord & Taylor has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lord & Taylor Customer Satisfaction
Lord & Taylor's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lord & Taylor Customer Satisfaction the Highest
Ranked Lord & Taylor Customer Satisfaction the Lowest
Lord & Taylor Customer Satisfaction Score by Gender
Male customers rated Lord & Taylor's Customer Satisfaction score 8 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
9 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 86% |
Lord & Taylor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lord & Taylor's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
0%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
90%
CSAT according to African American/Black
Lord & Taylor's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Lord & Taylor's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lord & Taylor.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Lord & Taylor Customer Satisfaction Score by Age
Lord & Taylor's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Lord & Taylor Customer Satisfaction Score by Usage
Lord & Taylor's Customer Satisfaction score was rated the highest by customers who have used Lord & Taylor's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Lord & Taylor Customer Satisfaction Score by Industry
Lord & Taylor's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Lord & Taylor Customer Satisfaction Score by Industry",
"text": "Lord & Taylor's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"groupId": 501,
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
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"score": 33,
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"scoreClassName": "max",
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},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
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]
}Lord & Taylor Customer Service
1.5/5
Lord & Taylor has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Lord & Taylor's Customer Service
Website
http://www.lordandtaylor.com
Quick Insights into Lord & Taylor Customer Service
Lord & Taylor's Customer Service score was rated highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and rated lowest by customers who have used Lord & Taylor's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Lord & Taylor's Customer Service score.
Ranked Lord & Taylor Customer Service the Highest
Ranked Lord & Taylor Customer Service the Lowest
Lord & Taylor Customer Service Score by Gender
Male customers rated Lord & Taylor's Customer Service score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Lord & Taylor Customer Service Score by Ethnicity
Lord & Taylor's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lord & Taylor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Lord & Taylor Customer Service Score by Age
Lord & Taylor's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lord & Taylor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Lord & Taylor Customer Service Score by Usage
Lord & Taylor's Customer Service score was rated the highest by customers who have used Lord & Taylor's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Lord & Taylor Customer Service Score by Industry
Lord & Taylor's Customer Service score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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Lord & Taylor as an Employer
2.5/5
Lord & Taylor has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Lord & Taylor scored a -81 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Lord & Taylor would recommend the brand to a friend. ENPS measures how likely Lord & Taylor employees would recommend working at Lord & Taylor to a friend.
Net Promoter Score
-81
NPS Score
| 7% | Promoters |
|---|---|
| 5% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
