50
NPS
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Loro Piana
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About Loro Piana's Brand
Loro Piana operates in the luxury goods industry providing authentic quality. For six generations,
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Loro Piana NPS
Loro Piana's Net Promoter Score (NPS) is a 50 with 69% Promoters, 12% Passives, and 19% Detractors. Net Promoter Score tracks whether Loro Piana's customers would recommend using the product based on a scale of -100 to 100.
Loro Piana Overall NPS
| 69% | Promoters |
|---|---|
| 12% | Passives |
| 19% | Detractors |
Loro Piana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 59 | May 2024 | 59 |
Jun 2024 59 | Jun 2024 | 59 |
Aug 2024 58 | Aug 2024 | 58 |
Sep 2024 58 | Sep 2024 | 58 |
Oct 2024 59 | Oct 2024 | 59 |
Nov 2024 61 | Nov 2024 | 61 |
Dec 2024 59 | Dec 2024 | 59 |
Apr 2025 57 | Apr 2025 | 57 |
Jun 2025 54 | Jun 2025 | 54 |
Jul 2025 52 | Jul 2025 | 52 |
Nov 2025 52 | Nov 2025 | 52 |
Dec 2025 50 | Dec 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loro Piana NPS by Gender
Female customers rated Loro Piana's NPS 75 points higher than Male customers.
Male
25
Loro Piana's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
100
Loro Piana's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Loro Piana NPS by Ethnicity
Loro Piana's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Other 66 | Other | 66 |
Loro Piana NPS by Age
Loro Piana's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Loro Piana NPS by Usage
Loro Piana's NPS was rated the highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
Loro Piana Customer Reviews
Out of the 7 Loro Piana customer reviews 6 were positive and 1 was constructive. Loro Piana customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Loro Piana Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Loro Piana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Loro Piana Customer Loyalty Score by Gender
Female customers rated Loro Piana's Customer Loyalty score 34% higher than Male customers.
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Male
66%
Yes
Female
100%
Yes
Loro Piana Customer Loyalty Score by Ethnicity
Loro Piana's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Loro Piana.
70
out of 100
Caucasian
85
out of 100
Other
Loro Piana Customer Loyalty Score by Age
Loro Piana's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 70% | 26-30 | 70% |
Loro Piana Customer Loyalty Score by Usage
Loro Piana's Customer Loyalty score was rated the highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Loro Piana Customer Loyalty Score by Industry
Loro Piana's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Loro Piana Product Quality
4/5
Loro Piana has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Loro Piana Product Information
Loro Piana’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Loro Piana's product the highest. Reviewers from the Tech industry rated Loro Piana the lowest at 3.4.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Loro Piana Product Quality
Loro Piana's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Loro Piana Product Quality the Highest
Ranked Loro Piana Product Quality the Lowest
Loro Piana Product Quality Score by Gender
Female customers rated Loro Piana's Product Quality score 0.5 stars higher than Male customers.
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Male
4/5
Female
4.5/5
Loro Piana Product Quality Score by Ethnicity
Loro Piana's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Loro Piana.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 4.6 | Other | 4.6 |
Loro Piana Product Quality Score by Age
Loro Piana's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Loro Piana.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.6 | 26-30 | 4.6 |
Loro Piana Product Quality Score by Usage
Loro Piana's Product Quality score was rated the highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loro Piana Product Quality Score by Industry
Loro Piana's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Loro Piana Pricing
Loro Piana ROI & Value For Money
3.9/5
Loro Piana has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Loro Piana Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Loro Piana.
Quick Insights into Loro Piana ROI
Loro Piana's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Loro Piana ROI the Highest
Ranked Loro Piana ROI the Lowest
Loro Piana ROI Score by Gender
Female customers rated Loro Piana's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Loro Piana.
Male
3.6/5
Female
4.4/5
Loro Piana ROI Score by Ethnicity
Loro Piana's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Loro Piana.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 4.2 | Other | 4.2 |
Loro Piana ROI Score by Age
Loro Piana's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Loro Piana.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.1 | 26-30 | 4.1 |
Loro Piana ROI Score by Usage
Loro Piana's ROI score was rated the highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Loro Piana ROI Score by Industry
Loro Piana's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Loro Piana Customer Satisfaction (CSAT)
Loro Piana Customer Satisfaction (CSAT) Score
75 / 100
Loro Piana has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Loro Piana Customer Satisfaction
Loro Piana's Customer Satisfaction score was rated highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Loro Piana Customer Satisfaction the Highest
Ranked Loro Piana Customer Satisfaction the Lowest
Loro Piana Customer Satisfaction Score by Gender
Female customers rated Loro Piana's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Loro Piana.
71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Loro Piana Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Loro Piana's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loro Piana.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Loro Piana's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loro Piana.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Loro Piana Customer Satisfaction Score by Age
Loro Piana's Customer Satisfaction score was rated 83 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Loro Piana.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% |
Loro Piana Customer Satisfaction Score by Usage
Loro Piana's Customer Satisfaction score was rated the highest by customers who have used Loro Piana's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Loro Piana Customer Satisfaction Score by Industry
Loro Piana's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Loro Piana Customer Satisfaction Score by Industry",
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 50
},
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"label": "Arts and Entertainment",
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}Loro Piana Customer Service
4/5
Loro Piana has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Loro Piana's Customer Service
Address
New York City, NY
Website
http://www.loropiana.com/flash.html#/lang:en/home/golfnew
Phone Number
39 0163 20 11 11
Quick Insights into Loro Piana Customer Service
Loro Piana's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Loro Piana Customer Service the Highest
Ranked Loro Piana Customer Service the Lowest
Loro Piana Customer Service Score by Gender
Female customers rated Loro Piana's Customer Service score 0.7 stars higher than Male customers.
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Male
3.7/5
Female
4.4/5
Loro Piana Customer Service Score by Ethnicity
Loro Piana's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Loro Piana.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 4.3 | Other | 4.3 |
Loro Piana Customer Service Score by Age
Loro Piana's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Loro Piana.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.5 | 26-30 | 4.5 |
Loro Piana Customer Service Score by Usage
Loro Piana's Customer Service score was rated the highest by customers who have used Loro Piana's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Loro Piana Customer Service Score by Industry
Loro Piana's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Loro Piana as an Employer
3.8/5
Loro Piana has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Loro Piana scored a 50 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Loro Piana would recommend the brand to a friend. ENPS measures how likely Loro Piana employees would recommend working at Loro Piana to a friend.
Net Promoter Score
50
NPS Score
| 69% | Promoters |
|---|---|
| 12% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
