5
NPS
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Los Alamos National Laboratory
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About Los Alamos National Laboratory's Brand
Delivering science and technology to protect our nation and promote world stability
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Los Alamos National Laboratory NPS
Los Alamos National Laboratory's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether Los Alamos National Laboratory's customers would recommend using the product based on a scale of -100 to 100.
Los Alamos National Laboratory Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
Los Alamos National Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -10 | Dec 2022 | -10 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -9 | Feb 2023 | -9 |
Mar 2023 -16 | Mar 2023 | -16 |
Jun 2023 -8 | Jun 2023 | -8 |
Aug 2023 -1 | Aug 2023 | -1 |
Oct 2023 7 | Oct 2023 | 7 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2025 10 | Mar 2025 | 10 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 4 | Aug 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Los Alamos National Laboratory Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Los Alamos National Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Los Alamos National Laboratory Product Quality
3.5/5
Los Alamos National Laboratory has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Los Alamos National Laboratory Product Information
Los Alamos National Laboratory’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.lanl.gov
- Company Size
- 10,000+ Employees
Industry
Government and Public Policy
Los Alamos National Laboratory Pricing
Los Alamos National Laboratory ROI & Value For Money
3.5/5
Los Alamos National Laboratory has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Los Alamos National Laboratory Customer Satisfaction (CSAT)
Los Alamos National Laboratory Customer Satisfaction (CSAT) Score
57 / 100
Los Alamos National Laboratory has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Los Alamos National Laboratory Customer Service
3.5/5
Los Alamos National Laboratory has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Los Alamos National Laboratory's Customer Service
Address
Los Alamos Natl. Lab, P.O. Box 1663, Los Alamos, NM 87545
Website
http://www.lanl.gov
Phone Number
(505) 667-5061
Los Alamos National Laboratory's Social Links
Los Alamos National Laboratory as an Employer
4.1/5
Los Alamos National Laboratory has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Los Alamos National Laboratory
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Los Alamos National Laboratory scored a 5 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Los Alamos National Laboratory would recommend the brand to a friend. ENPS measures how likely Los Alamos National Laboratory employees would recommend working at Los Alamos National Laboratory to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
