-100
NPS
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Brand Page
Los Angeles Department of Water and Power
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About Los Angeles Department of Water and Power's Brand
William Funderburk, Jr. was appointed by the Los Angeles Mayor and confirmed by the Los Angeles City Council as one of five board members.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Los Angeles Department of Water and Power NPS
Los Angeles Department of Water and Power's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Los Angeles Department of Water and Power's customers would recommend using the product based on a scale of -100 to 100.
Los Angeles Department of Water and Power Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Los Angeles Department of Water and Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Los Angeles Department of Water and Power Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Los Angeles Department of Water and Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Los Angeles Department of Water and Power Product Quality
1.5/5
Los Angeles Department of Water and Power has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Los Angeles Department of Water and Power's overall Product Quality score rated by its users and customers.
Los Angeles Department of Water and Power Product Information
Los Angeles Department of Water and Power’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.ladwp.com/l
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Utilities
Los Angeles Department of Water and Power Pricing
Los Angeles Department of Water and Power ROI & Value For Money
1.5/5
Los Angeles Department of Water and Power has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Los Angeles Department of Water and Power Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Los Angeles Department of Water and Power Customer Service
1.5/5
Los Angeles Department of Water and Power has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Los Angeles Department of Water and Power's overall Customer Service score rated by its users and customers.
About Los Angeles Department of Water and Power's Customer Service
Website
https://www.ladwp.com/l
Los Angeles Department of Water and Power as an Employer
4.3/5
Los Angeles Department of Water and Power has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
CEO of Los Angeles Department of Water and Power
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Los Angeles Department of Water and Power scored a -100 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Los Angeles Department of Water and Power would recommend the brand to a friend. ENPS measures how likely Los Angeles Department of Water and Power employees would recommend working at Los Angeles Department of Water and Power to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
