42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
LotLinx
Marketing or Exec? Claim Your Free Account
About LotLinx's Brand
The Industry's #1 Automotive /AI/
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.8/5
Pricing
3.2/5
Customer Service
LotLinx NPS
LotLinx's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether LotLinx's customers would recommend using the product based on a scale of -100 to 100.
LotLinx Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
LotLinx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
Apr 2024 43 | Apr 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LotLinx Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of LotLinx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LotLinx Product Quality
3.1/5
LotLinx has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock LotLinx's overall Product Quality score rated by its users and customers.
LotLinx Product Information
LotLinx’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.lotlinx.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
LotLinx Pricing
LotLinx ROI & Value For Money
3.8/5
LotLinx has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LotLinx's overall ROI score rated by its users and customers.
LotLinx Customer Satisfaction (CSAT)
LotLinx Customer Satisfaction (CSAT) Score
60 / 100
LotLinx has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LotLinx Customer Service
3.2/5
LotLinx has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LotLinx's overall Customer Service score rated by its users and customers.
About LotLinx's Customer Service
Address
200 W Madison, Chicago, IL 60606
Website
http://www.lotlinx.com
Phone Number
312.971.9283
Consumer vs. Employees
LotLinx scored a 42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of LotLinx would recommend the brand to a friend. ENPS measures how likely LotLinx employees would recommend working at LotLinx to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
