0
NPS
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LoungeBuddy
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About LoungeBuddy's Brand
LoungeBuddy is the only single resource for travelers to be able to discover, book, and access airport lounges around the world.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
LoungeBuddy NPS
LoungeBuddy's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether LoungeBuddy's customers would recommend using the product based on a scale of -100 to 100.
LoungeBuddy Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
LoungeBuddy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -17 | Apr 2024 | -17 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 13 | Jul 2024 | 13 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LoungeBuddy Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of LoungeBuddy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LoungeBuddy Product Quality
3.7/5
LoungeBuddy has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LoungeBuddy's overall Product Quality score rated by its users and customers.
LoungeBuddy Product Information
LoungeBuddy’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.loungebuddy.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Travel
LoungeBuddy Pricing
LoungeBuddy ROI & Value For Money
3.7/5
LoungeBuddy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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LoungeBuddy Customer Satisfaction (CSAT)
LoungeBuddy Customer Satisfaction (CSAT) Score
63 / 100
LoungeBuddy has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LoungeBuddy Customer Service
3.7/5
LoungeBuddy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About LoungeBuddy's Customer Service
Address
San Francisco, CA
Website
http://www.loungebuddy.com
LoungeBuddy as an Employer
4.2/5
LoungeBuddy has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LoungeBuddy scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of LoungeBuddy would recommend the brand to a friend. ENPS measures how likely LoungeBuddy employees would recommend working at LoungeBuddy to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
