-9
NPS
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Love's Travel Stops & Country Stores
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About Love's Travel Stops & Country Stores' Brand
Founded in 1964 and headquartered in OKC, Love's Travel Stops & Country Stores has more than 470 locations in 41 states.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Love's Travel Stops & Country Stores NPS
Love's Travel Stops & Country Stores's Net Promoter Score (NPS) is a -9 with 41% Promoters, 9% Passives, and 50% Detractors. Net Promoter Score tracks whether Love's Travel Stops & Country Stores's customers would recommend using the product based on a scale of -100 to 100.
Love's Travel Stops & Country Stores Overall NPS
| 41% | Promoters |
|---|---|
| 9% | Passives |
| 50% | Detractors |
Love's Travel Stops & Country Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 -15 | Dec 2024 | -15 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -13 | Feb 2025 | -13 |
Mar 2025 -13 | Mar 2025 | -13 |
Apr 2025 -11 | Apr 2025 | -11 |
Jun 2025 -13 | Jun 2025 | -13 |
Jul 2025 -11 | Jul 2025 | -11 |
Aug 2025 -11 | Aug 2025 | -11 |
Oct 2025 -11 | Oct 2025 | -11 |
Dec 2025 -11 | Dec 2025 | -11 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Love's Travel Stops & Country Stores NPS by Gender
Female customers rated Love's Travel Stops & Country Stores's NPS 26 points higher than Male customers.
Male
-32
Love's Travel Stops & Country Stores's NPS was rated -32 by Male customers on Comparably.
32%
Promoters
4%
Passives
64%
Detractors
Female
-6
Love's Travel Stops & Country Stores's NPS was rated -6 by Female customers on Comparably.
44%
Promoters
6%
Passives
50%
Detractors
Love's Travel Stops & Country Stores NPS by Ethnicity
Love's Travel Stops & Country Stores's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino -45 | Hispanic or Latino | -45 |
African American/Black -39 | African American/Black | -39 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Native American -75 | Native American | -75 |
Other -50 | Other | -50 |
Love's Travel Stops & Country Stores NPS by Age
Love's Travel Stops & Country Stores's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Love's Travel Stops & Country Stores NPS by Usage
Love's Travel Stops & Country Stores's NPS was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -6 | 1 to 2 Years | -6 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -18 | 5 to 10 Years | -18 |
Over 10 Years -18 | Over 10 Years | -18 |
Love's Travel Stops & Country Stores Customer Reviews
Out of the 37 Love's Travel Stops & Country Stores customer reviews 21 were positive and 16 were constructive. Love's Travel Stops & Country Stores customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Love's Travel Stops & Country Stores Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Love's Travel Stops & Country Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Love's Travel Stops & Country Stores Customer Loyalty Score by Gender
Female customers rated Love's Travel Stops & Country Stores's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Love's Travel Stops & Country Stores.
Male
76%
Yes
Female
91%
Yes
Love's Travel Stops & Country Stores Customer Loyalty Score by Ethnicity
Love's Travel Stops & Country Stores's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Love's Travel Stops & Country Stores.
88
out of 100
Caucasian
40
out of 100
Hispanic or Latino
79
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
78
out of 100
Native American
83
out of 100
Other
Love's Travel Stops & Country Stores Customer Loyalty Score by Age
Love's Travel Stops & Country Stores's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Love's Travel Stops & Country Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
31-35 67% | 31-35 | 67% |
36-40 87% | 36-40 | 87% |
41-45 74% | 41-45 | 74% |
46-50 91% | 46-50 | 91% |
51-55 75% | 51-55 | 75% |
56-60 86% | 56-60 | 86% |
61-65 92% | 61-65 | 92% |
66+ 90% | 66+ | 90% |
Love's Travel Stops & Country Stores Customer Loyalty Score by Usage
Love's Travel Stops & Country Stores's Customer Loyalty score was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Love's Travel Stops & Country Stores Customer Loyalty Score by Industry
Love's Travel Stops & Country Stores's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Love's Travel Stops & Country Stores Product Quality
2.8/5
Love's Travel Stops & Country Stores has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Love's Travel Stops & Country Stores' overall Product Quality score rated by its users and customers.
Love's Travel Stops & Country Stores Product Information
Love's Travel Stops & Country Stores’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Love's Travel Stops & Country Stores's product the highest. Reviewers from the Accounting industry rated Love's Travel Stops & Country Stores the lowest at 2.4.
- Website
- http://www.loves.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Love's Travel Stops & Country Stores Product Quality
Love's Travel Stops & Country Stores's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers who have used Love's Travel Stops & Country Stores's products/services for Less than 1 Year.
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Ranked Love's Travel Stops & Country Stores Product Quality the Highest
Ranked Love's Travel Stops & Country Stores Product Quality the Lowest
Love's Travel Stops & Country Stores Product Quality Score by Gender
Female customers rated Love's Travel Stops & Country Stores's Product Quality score 0.7 stars higher than Male customers.
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Male
2.3/5
Female
3/5
Love's Travel Stops & Country Stores Product Quality Score by Ethnicity
Love's Travel Stops & Country Stores's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Love's Travel Stops & Country Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 2.4 | Native American | 2.4 |
Other 2.2 | Other | 2.2 |
Love's Travel Stops & Country Stores Product Quality Score by Age
Love's Travel Stops & Country Stores's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Love's Travel Stops & Country Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.7 | 61-65 | 3.7 |
66+ 4.3 | 66+ | 4.3 |
Love's Travel Stops & Country Stores Product Quality Score by Usage
Love's Travel Stops & Country Stores's Product Quality score was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Love's Travel Stops & Country Stores Product Quality Score by Industry
Love's Travel Stops & Country Stores's Product Quality score was rated the highest by Retail industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Love's Travel Stops & Country Stores Pricing
Love's Travel Stops & Country Stores ROI & Value For Money
2.8/5
Love's Travel Stops & Country Stores has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Love's Travel Stops & Country Stores Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Love's Travel Stops & Country Stores.
Quick Insights into Love's Travel Stops & Country Stores ROI
Love's Travel Stops & Country Stores's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Love's Travel Stops & Country Stores ROI the Highest
Ranked Love's Travel Stops & Country Stores ROI the Lowest
Love's Travel Stops & Country Stores ROI Score by Gender
Female customers rated Love's Travel Stops & Country Stores's ROI score 0.7 stars higher than Male customers.
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Male
2.3/5
Female
3/5
Love's Travel Stops & Country Stores ROI Score by Ethnicity
Love's Travel Stops & Country Stores's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Love's Travel Stops & Country Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3.5 | Native American | 3.5 |
Other 2.3 | Other | 2.3 |
Love's Travel Stops & Country Stores ROI Score by Age
Love's Travel Stops & Country Stores's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Love's Travel Stops & Country Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3.9 | 61-65 | 3.9 |
66+ 4.1 | 66+ | 4.1 |
Love's Travel Stops & Country Stores ROI Score by Usage
Love's Travel Stops & Country Stores's ROI score was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Love's Travel Stops & Country Stores ROI Score by Industry
Love's Travel Stops & Country Stores's ROI score was rated the highest by Retail industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Love's Travel Stops & Country Stores Customer Satisfaction (CSAT)
Love's Travel Stops & Country Stores Customer Satisfaction (CSAT) Score
48 / 100
Love's Travel Stops & Country Stores has an overall Customer Satisfaction score of 48 rated by its users and customers.
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Very Satisfied
39%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Love's Travel Stops & Country Stores Customer Satisfaction
Love's Travel Stops & Country Stores's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Logistics and Supply Chain industry.
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Ranked Love's Travel Stops & Country Stores Customer Satisfaction the Highest
Ranked Love's Travel Stops & Country Stores Customer Satisfaction the Lowest
Love's Travel Stops & Country Stores Customer Satisfaction Score by Gender
Female customers rated Love's Travel Stops & Country Stores's Customer Satisfaction score 16 points higher than Male customers.
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34 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 9% | |
Very Dissatisfied | 51% |
50 / 100
FemaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 7% | |
Very Dissatisfied | 40% |
Love's Travel Stops & Country Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
40%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 23% according to Hispanic or Latino users and customers.
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23 / 100
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
44%
CSAT according to African American/Black
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
42%
CSAT according to Asian or Pacific Islander
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Native American
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Love's Travel Stops & Country Stores' Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
20%
Very Dissatisfied
40%
Love's Travel Stops & Country Stores Customer Satisfaction Score by Age
Love's Travel Stops & Country Stores's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Love's Travel Stops & Country Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 38% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 63% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 39% | |||||||||||||||
| 51-55 | 37% | |||||||||||||||
| 56-60 | 37% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 89% |
Love's Travel Stops & Country Stores Customer Satisfaction Score by Usage
Love's Travel Stops & Country Stores's Customer Satisfaction score was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Love's Travel Stops & Country Stores Customer Satisfaction Score by Industry
Love's Travel Stops & Country Stores's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Love's Travel Stops & Country Stores Customer Satisfaction Score by Industry",
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Logistics and Supply Chain industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 19,
"stars": 0,
"csatScore": 19,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 19
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Transportation",
"groupId": 567,
"score": 35,
"stars": 0,
"csatScore": 35,
"text": "Love's Travel Stops & Country Stores's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 35
}
]
}Love's Travel Stops & Country Stores Customer Service
2.7/5
Love's Travel Stops & Country Stores has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Love's Travel Stops & Country Stores's Customer Service
Address
10601 North Pennsylvania Ave, Oklahoma City, OK 73120
Website
http://www.loves.com
Phone Number
405-751-9000
Love's Travel Stops & Country Stores's Social Links
Quick Insights into Love's Travel Stops & Country Stores Customer Service
Love's Travel Stops & Country Stores's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers who have used Love's Travel Stops & Country Stores's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Love's Travel Stops & Country Stores' Customer Service score.
Ranked Love's Travel Stops & Country Stores Customer Service the Highest
Ranked Love's Travel Stops & Country Stores Customer Service the Lowest
Love's Travel Stops & Country Stores Customer Service Score by Gender
Female customers rated Love's Travel Stops & Country Stores's Customer Service score 0.8 stars higher than Male customers.
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Male
2.2/5
Female
3/5
Love's Travel Stops & Country Stores Customer Service Score by Ethnicity
Love's Travel Stops & Country Stores's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Love's Travel Stops & Country Stores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 2.4 | Native American | 2.4 |
Other 2.3 | Other | 2.3 |
Love's Travel Stops & Country Stores Customer Service Score by Age
Love's Travel Stops & Country Stores's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Love's Travel Stops & Country Stores.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2 | 36-40 | 2 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.2 | 56-60 | 2.2 |
61-65 4 | 61-65 | 4 |
66+ 4.2 | 66+ | 4.2 |
Love's Travel Stops & Country Stores Customer Service Score by Usage
Love's Travel Stops & Country Stores's Customer Service score was rated the highest by customers who have used Love's Travel Stops & Country Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Love's Travel Stops & Country Stores Customer Service Score by Industry
Love's Travel Stops & Country Stores's Customer Service score was rated the highest by Retail industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Love's Travel Stops & Country Stores as an Employer
2.8/5
Love's Travel Stops & Country Stores has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Love's Travel Stops & Country Stores
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Love's Travel Stops & Country Stores scored a -9 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Love's Travel Stops & Country Stores would recommend the brand to a friend. ENPS measures how likely Love's Travel Stops & Country Stores employees would recommend working at Love's Travel Stops & Country Stores to a friend.
Net Promoter Score
-9
NPS Score
| 41% | Promoters |
|---|---|
| 9% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 32% | Promoters |
|---|---|
| 11% | Passive |
| 57% | Detractors |
