49
NPS
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Lovesac
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About Lovesac's Brand
Brand at a Glance
82%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Lovesac NPS
Lovesac's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Lovesac's customers would recommend using the product based on a scale of -100 to 100.
Lovesac Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Lovesac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 34 | Apr 2023 | 34 |
May 2023 45 | May 2023 | 45 |
Jun 2023 48 | Jun 2023 | 48 |
Sep 2023 44 | Sep 2023 | 44 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 47 | Nov 2023 | 47 |
Dec 2023 43 | Dec 2023 | 43 |
Jan 2024 45 | Jan 2024 | 45 |
Mar 2024 46 | Mar 2024 | 46 |
Jul 2024 45 | Jul 2024 | 45 |
Sep 2024 48 | Sep 2024 | 48 |
Jan 2025 49 | Jan 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lovesac NPS by Gender
Lovesac's NPS was rated 87 by Male customers on Comparably.
Male
87
Lovesac's NPS was rated 87 by Male customers on Comparably.
87%
Promoters
13%
Passives
0%
Detractors
Female
N/A
Lovesac's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lovesac NPS by Ethnicity
Lovesac's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Lovesac NPS by Age
Lovesac's NPS was rated 100 points by customers ages 31-35 on Comparably.
Lovesac NPS by Usage
Lovesac's NPS was rated 86 points by customers who have used Lovesac's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 86 | 1 to 2 Years | 86 |
Lovesac Customer Reviews
Out of the 3 Lovesac customer reviews 3 were positive and 0 were constructive. Lovesac customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lovesac Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Lovesac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lovesac Customer Loyalty Score by Gender
Lovesac's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Lovesac Customer Loyalty Score by Ethnicity
Lovesac's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lovesac.
100
out of 100
Caucasian
Lovesac Customer Loyalty Score by Age
Lovesac's Customer Loyalty score was rated 85% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
Lovesac Customer Loyalty Score by Usage
Lovesac's Customer Loyalty score was rated 74% by customers who have used Lovesac's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lovesac Customer Loyalty Score by Industry
Lovesac's Customer Loyalty score was rated 100% by Business and Consumer Services industry customers.
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Lovesac Product Quality
4.3/5
Lovesac has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Lovesac Product Information
Lovesac’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Lovesac's product the highest.
- Website
- http://www.lovesac.com
- Company Size
- 501-1,000 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into Lovesac Product Quality
Lovesac's Product Quality score was rated highest by customers from the Business and Consumer Services industry.
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Ranked Lovesac Product Quality the Highest
Lovesac Product Quality Score by Gender
Lovesac's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Lovesac Product Quality Score by Ethnicity
Lovesac's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lovesac.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Lovesac Product Quality Score by Age
Lovesac's Product Quality score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lovesac.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Lovesac Product Quality Score by Usage
Lovesac's Product Quality score was rated 4.7 stars by customers who have used Lovesac's products/services for 1 to 2 Years.
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Lovesac Product Quality Score by Industry
Lovesac's Product Quality score was rated 5 stars by Business and Consumer Services industry customers.
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Lovesac Pricing
Lovesac ROI & Value For Money
4.2/5
Lovesac has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Lovesac Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into Lovesac ROI
Lovesac's ROI score was rated highest by customers who have used Lovesac's products/services for 1 to 2 Years.
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Ranked Lovesac ROI the Highest
Lovesac ROI Score by Gender
Lovesac's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Lovesac ROI Score by Ethnicity
Lovesac's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lovesac.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Lovesac ROI Score by Age
Lovesac's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Lovesac ROI Score by Usage
Lovesac's ROI score was rated 4.6 stars by customers who have used Lovesac's products/services for 1 to 2 Years.
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Lovesac ROI Score by Industry
Lovesac's ROI score was rated 4.5 stars by Business and Consumer Services industry customers.
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Lovesac Customer Satisfaction (CSAT)
Lovesac Customer Satisfaction (CSAT) Score
82 / 100
Lovesac has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
19%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lovesac Customer Satisfaction
Lovesac's Customer Satisfaction score was rated highest by customers who have used Lovesac's products/services for 1 to 2 Years.
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Ranked Lovesac Customer Satisfaction the Highest
Lovesac Customer Satisfaction Score by Gender
Lovesac's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lovesac.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lovesac Customer Satisfaction Score by Age
Lovesac's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lovesac.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Lovesac Customer Satisfaction Score by Usage
Lovesac's Customer Satisfaction score was rated 100 points by customers who have used Lovesac's products/services for 1 to 2 Years.
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Lovesac Customer Service
4.3/5
Lovesac has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Lovesac's Customer Service
Website
http://www.lovesac.com
Quick Insights into Lovesac Customer Service
Lovesac's Customer Service score was rated highest by customers who have used Lovesac's products/services for 1 to 2 Years.
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Ranked Lovesac Customer Service the Highest
Lovesac Customer Service Score by Gender
Lovesac's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Lovesac Customer Service Score by Ethnicity
Lovesac's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lovesac.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Lovesac Customer Service Score by Age
Lovesac's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lovesac.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Lovesac Customer Service Score by Usage
Lovesac's Customer Service score was rated 4.7 stars by customers who have used Lovesac's products/services for 1 to 2 Years.
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Lovesac Customer Service Score by Industry
Lovesac's Customer Service score was rated 4.6 stars by Business and Consumer Services industry customers.
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Lovesac as an Employer
3.6/5
Lovesac has a 3.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Lovesac scored a 49 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Lovesac would recommend the brand to a friend. ENPS measures how likely Lovesac employees would recommend working at Lovesac to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
