-100
NPS
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LRP Media Group
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About LRP Media Group's Brand
LRP Media Group empowers human resource professionals, federal agencies, and K-12 educators in the U.S. and worldwide to stay on top of the latest legal compliance and workplace technology solutions by providing unparalleled training and professional development across media.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LRP Media Group NPS
LRP Media Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether LRP Media Group's customers would recommend using the product based on a scale of -100 to 100.
LRP Media Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
LRP Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LRP Media Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of LRP Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LRP Media Group Product Quality
1.5/5
LRP Media Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LRP Media Group's overall Product Quality score rated by its users and customers.
LRP Media Group Product Information
LRP Media Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.lrp.com
- Company Size
- 51-200 Employees
Industry
Media and Entertainment
LRP Media Group Pricing
LRP Media Group ROI & Value For Money
1.5/5
LRP Media Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LRP Media Group's overall ROI score rated by its users and customers.
LRP Media Group Customer Satisfaction (CSAT)
LRP Media Group Customer Satisfaction (CSAT) Score
100 / 100
LRP Media Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LRP Media Group Customer Service
1.5/5
LRP Media Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LRP Media Group's overall Customer Service score rated by its users and customers.
About LRP Media Group's Customer Service
Address
360 Hiatt Dr, Palm Beach, FL 33418
Website
http://www.lrp.com
Phone Number
(561) 622-6520
LRP Media Group's Social Links
LRP Media Group as an Employer
4.4/5
LRP Media Group has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LRP Media Group scored a -100 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of LRP Media Group would recommend the brand to a friend. ENPS measures how likely LRP Media Group employees would recommend working at LRP Media Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 59% | Promoters |
|---|---|
| 34% | Passive |
| 7% | Detractors |
