-16
NPS
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LSG Sky Chefs
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About LSG Sky Chefs' Brand
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
LSG Sky Chefs NPS
LSG Sky Chefs's Net Promoter Score (NPS) is a -16 with 33% Promoters, 18% Passives, and 49% Detractors. Net Promoter Score tracks whether LSG Sky Chefs's customers would recommend using the product based on a scale of -100 to 100.
LSG Sky Chefs Overall NPS
| 33% | Promoters |
|---|---|
| 18% | Passives |
| 49% | Detractors |
LSG Sky Chefs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -12 | Aug 2023 | -12 |
Sep 2023 -15 | Sep 2023 | -15 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -22 | Jan 2024 | -22 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -13 | May 2024 | -13 |
Jul 2024 -15 | Jul 2024 | -15 |
Apr 2025 -15 | Apr 2025 | -15 |
May 2025 -13 | May 2025 | -13 |
Oct 2025 -16 | Oct 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LSG Sky Chefs NPS by Gender
Female customers rated LSG Sky Chefs's NPS 98 points higher than Male customers.
Male
-23
LSG Sky Chefs's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
75
LSG Sky Chefs's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
LSG Sky Chefs NPS by Ethnicity
LSG Sky Chefs's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
LSG Sky Chefs NPS by Age
LSG Sky Chefs's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
LSG Sky Chefs NPS by Usage
LSG Sky Chefs's NPS was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
LSG Sky Chefs Customer Reviews
Out of the 3 LSG Sky Chefs customer reviews 1 was positive and 2 were constructive. LSG Sky Chefs customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LSG Sky Chefs Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of LSG Sky Chefs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LSG Sky Chefs Customer Loyalty Score by Gender
Female customers rated LSG Sky Chefs's Customer Loyalty score 50% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LSG Sky Chefs.
Male
50%
Yes
Female
100%
Yes
LSG Sky Chefs Customer Loyalty Score by Ethnicity
LSG Sky Chefs's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LSG Sky Chefs.
46
out of 100
Caucasian
LSG Sky Chefs Customer Loyalty Score by Age
LSG Sky Chefs's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LSG Sky Chefs.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
41-45 78% | 41-45 | 78% |
LSG Sky Chefs Customer Loyalty Score by Usage
LSG Sky Chefs's Customer Loyalty score was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LSG Sky Chefs Product Quality
2.9/5
LSG Sky Chefs has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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LSG Sky Chefs Product Information
LSG Sky Chefs’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.lsg-group.com
- Company Size
- 10,000+ Employees
Quick Insights into LSG Sky Chefs Product Quality
LSG Sky Chefs's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 31-35.
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Ranked LSG Sky Chefs Product Quality the Highest
Ranked LSG Sky Chefs Product Quality the Lowest
LSG Sky Chefs Product Quality Score by Gender
Female customers rated LSG Sky Chefs's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LSG Sky Chefs.
Male
2.9/5
Female
4.1/5
LSG Sky Chefs Product Quality Score by Ethnicity
LSG Sky Chefs's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LSG Sky Chefs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LSG Sky Chefs Product Quality Score by Age
LSG Sky Chefs's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LSG Sky Chefs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 3.2 | 41-45 | 3.2 |
LSG Sky Chefs Product Quality Score by Usage
LSG Sky Chefs's Product Quality score was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LSG Sky Chefs Pricing
LSG Sky Chefs ROI & Value For Money
3.2/5
LSG Sky Chefs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into LSG Sky Chefs ROI
LSG Sky Chefs's ROI score was rated highest by Female customers, and rated lowest by customers who have used LSG Sky Chefs's products/services for 2 to 5 Years.
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Ranked LSG Sky Chefs ROI the Highest
Ranked LSG Sky Chefs ROI the Lowest
LSG Sky Chefs ROI Score by Gender
Female customers rated LSG Sky Chefs's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LSG Sky Chefs.
Male
3.5/5
Female
4.6/5
LSG Sky Chefs ROI Score by Ethnicity
LSG Sky Chefs's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LSG Sky Chefs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
LSG Sky Chefs ROI Score by Age
LSG Sky Chefs's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LSG Sky Chefs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
41-45 3.2 | 41-45 | 3.2 |
LSG Sky Chefs ROI Score by Usage
LSG Sky Chefs's ROI score was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LSG Sky Chefs Customer Satisfaction (CSAT)
LSG Sky Chefs Customer Satisfaction (CSAT) Score
57 / 100
LSG Sky Chefs has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LSG Sky Chefs Customer Satisfaction
LSG Sky Chefs's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used LSG Sky Chefs's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked LSG Sky Chefs' Customer Satisfaction.
Ranked LSG Sky Chefs Customer Satisfaction the Highest
Ranked LSG Sky Chefs Customer Satisfaction the Lowest
LSG Sky Chefs Customer Satisfaction Score by Gender
Female customers rated LSG Sky Chefs's Customer Satisfaction score 45 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LSG Sky Chefs.
55 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
LSG Sky Chefs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LSG Sky Chefs' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LSG Sky Chefs.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
LSG Sky Chefs Customer Satisfaction Score by Age
LSG Sky Chefs's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LSG Sky Chefs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 41-45 | 75% |
LSG Sky Chefs Customer Satisfaction Score by Usage
LSG Sky Chefs's Customer Satisfaction score was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LSG Sky Chefs Customer Service
3.2/5
LSG Sky Chefs has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About LSG Sky Chefs's Customer Service
Website
http://www.lsg-group.com
Quick Insights into LSG Sky Chefs Customer Service
LSG Sky Chefs's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used LSG Sky Chefs's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked LSG Sky Chefs' Customer Service score.
Ranked LSG Sky Chefs Customer Service the Highest
Ranked LSG Sky Chefs Customer Service the Lowest
LSG Sky Chefs Customer Service Score by Gender
Female customers rated LSG Sky Chefs's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LSG Sky Chefs.
Male
3.3/5
Female
4.6/5
LSG Sky Chefs Customer Service Score by Ethnicity
LSG Sky Chefs's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LSG Sky Chefs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
LSG Sky Chefs Customer Service Score by Age
LSG Sky Chefs's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LSG Sky Chefs.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
41-45 3.4 | 41-45 | 3.4 |
LSG Sky Chefs Customer Service Score by Usage
LSG Sky Chefs's Customer Service score was rated the highest by customers who have used LSG Sky Chefs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LSG Sky Chefs as an Employer
3.0/5
LSG Sky Chefs has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
LSG Sky Chefs scored a -16 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of LSG Sky Chefs would recommend the brand to a friend. ENPS measures how likely LSG Sky Chefs employees would recommend working at LSG Sky Chefs to a friend.
Net Promoter Score
-16
NPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
