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NPS
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LSI Consulting
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About LSI Consulting's Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
LSI Consulting NPS
LSI Consulting's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether LSI Consulting's customers would recommend using the product based on a scale of -100 to 100.
LSI Consulting Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
LSI Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LSI Consulting Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of LSI Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LSI Consulting Product Quality
2.7/5
LSI Consulting has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LSI Consulting's overall Product Quality score rated by its users and customers.
LSI Consulting Product Information
LSI Consulting’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Computer Software
LSI Consulting Pricing
LSI Consulting ROI & Value For Money
2.7/5
LSI Consulting has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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LSI Consulting Customer Satisfaction (CSAT)
LSI Consulting Customer Satisfaction (CSAT) Score
50 / 100
LSI Consulting has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LSI Consulting Customer Service
2.7/5
LSI Consulting has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About LSI Consulting's Customer Service
Website
https://www.lsiconsulting.com
LSI Consulting as an Employer
3.3/5
LSI Consulting has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
LSI Consulting scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of LSI Consulting would recommend the brand to a friend. ENPS measures how likely LSI Consulting employees would recommend working at LSI Consulting to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
