-67
NPS
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LSI Industries
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About LSI Industries' Brand
LSI Industries provides corporate visual image solutions.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
4.5/5
Customer Service
LSI Industries NPS
LSI Industries's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether LSI Industries's customers would recommend using the product based on a scale of -100 to 100.
LSI Industries Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
LSI Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Apr 2024 -66 | Apr 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LSI Industries Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of LSI Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LSI Industries Product Quality
2.2/5
LSI Industries has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LSI Industries' overall Product Quality score rated by its users and customers.
LSI Industries Product Information
LSI Industries’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://lsi-industries.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
LSI Industries Pricing
LSI Industries ROI & Value For Money
2.5/5
LSI Industries has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LSI Industries' overall ROI score rated by its users and customers.
LSI Industries Customer Satisfaction (CSAT)
LSI Industries Customer Satisfaction (CSAT) Score
100 / 100
LSI Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LSI Industries Customer Service
4.5/5
LSI Industries has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About LSI Industries's Customer Service
Address
Cincinnati, OH
Website
http://lsi-industries.com/
LSI Industries as an Employer
3.5/5
LSI Industries has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
LSI Industries scored a -67 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of LSI Industries would recommend the brand to a friend. ENPS measures how likely LSI Industries employees would recommend working at LSI Industries to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
