-70
NPS
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LTCG
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About LTCG's Brand
A leading provider of business process outsourcing to the insurance industry
Brand at a Glance
81%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
LTCG NPS
LTCG's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether LTCG's customers would recommend using the product based on a scale of -100 to 100.
LTCG Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
LTCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -66 | Mar 2021 | -66 |
Dec 2021 -75 | Dec 2021 | -75 |
Mar 2022 -80 | Mar 2022 | -80 |
Aug 2022 -57 | Aug 2022 | -57 |
Dec 2022 -63 | Dec 2022 | -63 |
Oct 2023 -70 | Oct 2023 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LTCG Customer Reviews
Out of the 2 LTCG customer reviews 0 were positive and 2 were constructive. LTCG customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
LTCG Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of LTCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LTCG Product Quality
2.3/5
LTCG has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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LTCG Product Information
LTCG’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.ltcg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
LTCG Pricing
LTCG ROI & Value For Money
2.4/5
LTCG has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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LTCG Customer Satisfaction (CSAT)
LTCG Customer Satisfaction (CSAT) Score
17 / 100
LTCG has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LTCG Customer Service
2.2/5
LTCG has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About LTCG's Customer Service
Address
11000 Prairie Lakes Drive, Suite 600, Eden Prairie, MN
Website
http://www.ltcg.com/
Phone Number
9525166787
LTCG as an Employer
3.8/5
LTCG has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
LTCG scored a -70 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of LTCG would recommend the brand to a friend. ENPS measures how likely LTCG employees would recommend working at LTCG to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 35% | Promoters |
|---|---|
| 26% | Passive |
| 39% | Detractors |
