0
NPS
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Lucas Group
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About Lucas Group's Brand
America’s premier executive search firm
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Lucas Group CMO
Scott Smith
Scott Smith serves as the Chief Marketing Officer of Lucas Group. Scott started at Lucas Group in June of 2010. Scott currently resides in Greater Atlanta Area.
Lucas Group NPS
Lucas Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Lucas Group's customers would recommend using the product based on a scale of -100 to 100.
Lucas Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Lucas Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucas Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lucas Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lucas Group Product Quality
5/5
Lucas Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucas Group's overall Product Quality score rated by its users and customers.
Lucas Group Product Information
Lucas Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lucasgroup.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Lucas Group Pricing
Lucas Group ROI & Value For Money
4.5/5
Lucas Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucas Group's overall ROI score rated by its users and customers.
Lucas Group Customer Satisfaction (CSAT)
Lucas Group Customer Satisfaction (CSAT) Score
100 / 100
Lucas Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lucas Group Customer Service
4.5/5
Lucas Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucas Group's overall Customer Service score rated by its users and customers.
About Lucas Group's Customer Service
Address
950 East Paces Ferry Road NE One Atlanta Plaza Suite 2300, Atlanta, GA
Website
http://www.lucasgroup.com
Phone Number
9722396890
Lucas Group as an Employer
2.9/5
Lucas Group has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Lucas Group scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucas Group would recommend the brand to a friend. ENPS measures how likely Lucas Group employees would recommend working at Lucas Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
