19
NPS
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Lucid Motors
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About Lucid Motors' Brand
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Lucid Motors NPS
Lucid Motors's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether Lucid Motors's customers would recommend using the product based on a scale of -100 to 100.
Lucid Motors Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
Lucid Motors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 33 | Oct 2023 | 33 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2024 29 | Mar 2024 | 29 |
Sep 2024 24 | Sep 2024 | 24 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 25 | Mar 2025 | 25 |
Jul 2025 27 | Jul 2025 | 27 |
Oct 2025 22 | Oct 2025 | 22 |
Mar 2026 20 | Mar 2026 | 20 |
Apr 2026 17 | Apr 2026 | 17 |
May 2026 19 | May 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucid Motors NPS by Gender
Lucid Motors's NPS was rated 20 by Male customers on Comparably.
Male
20
Lucid Motors's NPS was rated 20 by Male customers on Comparably.
50%
Promoters
20%
Passives
30%
Detractors
Female
N/A
Lucid Motors's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lucid Motors NPS by Ethnicity
Lucid Motors's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Lucid Motors NPS by Age
Lucid Motors's NPS was rated 25 points by customers ages 26-30 on Comparably.
Lucid Motors NPS by Usage
Lucid Motors's NPS was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 71 | Less than 1 Year | 71 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Lucid Motors Customer Reviews
Out of the 2 Lucid Motors customer reviews 1 was positive and 1 was constructive. Lucid Motors customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lucid Motors Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lucid Motors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lucid Motors Customer Loyalty Score by Gender
Lucid Motors's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Lucid Motors Customer Loyalty Score by Ethnicity
Lucid Motors's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lucid Motors.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Lucid Motors Customer Loyalty Score by Age
Lucid Motors's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lucid Motors.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
Lucid Motors Customer Loyalty Score by Usage
Lucid Motors's Customer Loyalty score was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lucid Motors Customer Loyalty Score by Industry
Lucid Motors's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lucid Motors Product Quality
3.9/5
Lucid Motors has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lucid Motors Product Information
Lucid Motors’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lucid Motors's product the highest.
- Website
- https://lucidmotors.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Lucid Motors Product Quality
Lucid Motors's Product Quality score was rated highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and rated lowest by customers who have used Lucid Motors's products/services for 1 to 2 Years.
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Ranked Lucid Motors Product Quality the Highest
Ranked Lucid Motors Product Quality the Lowest
Lucid Motors Product Quality Score by Gender
Lucid Motors's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Lucid Motors Product Quality Score by Ethnicity
Lucid Motors's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lucid Motors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Lucid Motors Product Quality Score by Age
Lucid Motors's Product Quality score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lucid Motors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
Lucid Motors Product Quality Score by Usage
Lucid Motors's Product Quality score was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Lucid Motors Product Quality Score by Industry
Lucid Motors's Product Quality score was rated 4.3 stars by Tech industry customers.
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Lucid Motors Pricing
Lucid Motors ROI & Value For Money
3.8/5
Lucid Motors has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Lucid Motors Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Lucid Motors ROI
Lucid Motors's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Lucid Motors's products/services for 1 to 2 Years.
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Ranked Lucid Motors ROI the Highest
Ranked Lucid Motors ROI the Lowest
Lucid Motors ROI Score by Gender
Lucid Motors's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lucid Motors.
Male
3.7/5
Female
N/A
Lucid Motors ROI Score by Ethnicity
Lucid Motors's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lucid Motors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Lucid Motors ROI Score by Age
Lucid Motors's ROI score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lucid Motors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
Lucid Motors ROI Score by Usage
Lucid Motors's ROI score was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Lucid Motors ROI Score by Industry
Lucid Motors's ROI score was rated 4.1 stars by Tech industry customers.
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Lucid Motors Customer Satisfaction (CSAT)
Lucid Motors Customer Satisfaction (CSAT) Score
79 / 100
Lucid Motors has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lucid Motors Customer Satisfaction
Lucid Motors's Customer Satisfaction score was rated highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and rated lowest by customers who have used Lucid Motors's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Lucid Motors' Customer Satisfaction.
Ranked Lucid Motors Customer Satisfaction the Highest
Ranked Lucid Motors Customer Satisfaction the Lowest
Lucid Motors Customer Satisfaction Score by Gender
Lucid Motors's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lucid Motors.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Lucid Motors Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lucid Motors' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lucid Motors.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Lucid Motors' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lucid Motors.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
Lucid Motors Customer Satisfaction Score by Age
Lucid Motors's Customer Satisfaction score was rated 50 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lucid Motors.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% |
Lucid Motors Customer Satisfaction Score by Usage
Lucid Motors's Customer Satisfaction score was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Lucid Motors Customer Service
3.7/5
Lucid Motors has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lucid Motors's Customer Service
Website
https://lucidmotors.com/
Quick Insights into Lucid Motors Customer Service
Lucid Motors's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Lucid Motors's products/services for 1 to 2 Years.
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Ranked Lucid Motors Customer Service the Highest
Ranked Lucid Motors Customer Service the Lowest
Lucid Motors Customer Service Score by Gender
Lucid Motors's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lucid Motors.
Male
3.5/5
Female
N/A
Lucid Motors Customer Service Score by Ethnicity
Lucid Motors's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lucid Motors.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Lucid Motors Customer Service Score by Age
Lucid Motors's Customer Service score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lucid Motors.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
Lucid Motors Customer Service Score by Usage
Lucid Motors's Customer Service score was rated the highest by customers who have used Lucid Motors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Lucid Motors Customer Service Score by Industry
Lucid Motors's Customer Service score was rated 4.5 stars by Tech industry customers.
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Lucid Motors as an Employer
Consumer vs. Employees
Lucid Motors scored a 19 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucid Motors would recommend the brand to a friend. ENPS measures how likely Lucid Motors employees would recommend working at Lucid Motors to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 19% | Promoters |
|---|---|
| 22% | Passive |
| 59% | Detractors |
