15
NPS
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Lucky Brand Jeans
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About Lucky Brand Jeans' Brand
Staying true to the rich heritage and authentic spirit of denim, we began crafting great-fitting, vintage-inspired jeans in Los Angeles in
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Lucky Brand Jeans NPS
Lucky Brand Jeans's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Lucky Brand Jeans's customers would recommend using the product based on a scale of -100 to 100.
Lucky Brand Jeans Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Lucky Brand Jeans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 63 | Apr 2021 | 63 |
May 2021 44 | May 2021 | 44 |
Sep 2021 27 | Sep 2021 | 27 |
Oct 2021 17 | Oct 2021 | 17 |
Nov 2021 8 | Nov 2021 | 8 |
Dec 2021 -1 | Dec 2021 | -1 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 5 | Feb 2022 | 5 |
Mar 2022 13 | Mar 2022 | 13 |
Apr 2022 16 | Apr 2022 | 16 |
May 2022 12 | May 2022 | 12 |
Jun 2022 14 | Jun 2022 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucky Brand Jeans NPS by Gender
Lucky Brand Jeans's NPS was rated 0 by Male customers on Comparably.
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Male
0
Lucky Brand Jeans's NPS was rated by Male customers on Comparably.
Sign Up to learn about Lucky Brand Jeans' NPS Score rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Lucky Brand Jeans's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Lucky Brand Jeans Customer Reviews
Out of the 2 Lucky Brand Jeans customer reviews 0 were positive and 2 were constructive. Lucky Brand Jeans customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Lucky Brand Jeans Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Lucky Brand Jeans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lucky Brand Jeans Customer Loyalty Score by Gender
Lucky Brand Jeans's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Lucky Brand Jeans Product Quality
3.7/5
Lucky Brand Jeans has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Lucky Brand Jeans Product Information
Lucky Brand Jeans’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://luckybrand.com
Industry
Tech
Fashion and Beauty
Quick Insights into Lucky Brand Jeans Product Quality
Lucky Brand Jeans's Product Quality score was rated highest by Male customers.
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Ranked Lucky Brand Jeans Product Quality the Highest
Lucky Brand Jeans Product Quality Score by Gender
Lucky Brand Jeans's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lucky Brand Jeans.
Male
3.7/5
Female
N/A
Lucky Brand Jeans Pricing
Lucky Brand Jeans ROI & Value For Money
3.7/5
Lucky Brand Jeans has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Lucky Brand Jeans ROI
Lucky Brand Jeans's ROI score was rated highest by Male customers.
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Ranked Lucky Brand Jeans ROI the Highest
Lucky Brand Jeans ROI Score by Gender
Lucky Brand Jeans's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Lucky Brand Jeans Customer Satisfaction (CSAT)
Lucky Brand Jeans Customer Satisfaction (CSAT) Score
46 / 100
Lucky Brand Jeans has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lucky Brand Jeans Customer Service
3.5/5
Lucky Brand Jeans has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lucky Brand Jeans's Customer Service
Address
Los Angeles, CA
Website
http://luckybrand.com
Quick Insights into Lucky Brand Jeans Customer Service
Lucky Brand Jeans's Customer Service score was rated highest by Male customers.
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Ranked Lucky Brand Jeans Customer Service the Highest
Lucky Brand Jeans Customer Service Score by Gender
Lucky Brand Jeans's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lucky Brand Jeans.
Male
3.6/5
Female
N/A
Lucky Brand Jeans as an Employer
3.6/5
Lucky Brand Jeans has a 3.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Lucky Brand Jeans scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucky Brand Jeans would recommend the brand to a friend. ENPS measures how likely Lucky Brand Jeans employees would recommend working at Lucky Brand Jeans to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
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