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Lucky Brand Jeans
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About Lucky Brand Jeans' Brand

Staying true to the rich heritage and authentic spirit of denim, we began crafting great-fitting, vintage-inspired jeans in Los Angeles in

Brand at a Glance

89%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service

Lucky Brand Jeans NPS

Lucky Brand Jeans's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Lucky Brand Jeans's customers would recommend using the product based on a scale of -100 to 100.

Lucky Brand Jeans Overall NPS

15
NPS
52%Promoters
11%Passives
37%Detractors
Lucky Brand Jeans Overall NPS

Lucky Brand Jeans NPS Trend

-100
-50
0
50
100
Apr 2021
63
Apr 202163
May 2021
44
May 202144
Sep 2021
27
Sep 202127
Oct 2021
17
Oct 202117
Nov 2021
8
Nov 20218
Dec 2021
-1
Dec 2021-1
Jan 2022
0
Jan 20220
Feb 2022
5
Feb 20225
Mar 2022
13
Mar 202213
Apr 2022
16
Apr 202216
May 2022
12
May 202212
Jun 2022
14
Jun 202214

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lucky Brand Jeans NPS by Gender

Lucky Brand Jeans's NPS was rated 0 by Male customers on Comparably.

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Male

0

Lucky Brand Jeans's NPS was rated by Male customers on Comparably.

Sign Up to learn about Lucky Brand Jeans' NPS Score rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors

Female

N/A

Lucky Brand Jeans's NPS is not yet rated by Female customers.

Sign Up to learn about Lucky Brand Jeans' NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Lucky Brand Jeans Customer Reviews

Out of the 2 Lucky Brand Jeans customer reviews 0 were positive and 2 were constructive. Lucky Brand Jeans customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
be more honest and responsive to customers regarding returns.
Review from Phoenix, AZ / Male / Caucasian / 66+
What can this brand most improve?
Stand behind their defective merchandise
Review from Los Angeles, CA / Female / Caucasian / 46-50

Lucky Brand Jeans Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Lucky Brand Jeans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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89
89%
11
11%
Lucky Brand Jeans Customer Loyalty

Lucky Brand Jeans Customer Loyalty Score by Gender

Lucky Brand Jeans's Customer Loyalty score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lucky Brand Jeans.
Male
100%
Yes
Female
N/A
Yes

Lucky Brand Jeans Product Quality

3.7/5

Lucky Brand Jeans has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Lucky Brand Jeans Product Information

Lucky Brand Jeans’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Industry

Tech
Fashion and Beauty

Quick Insights into Lucky Brand Jeans Product Quality

Lucky Brand Jeans's Product Quality score was rated highest by Male customers.

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Ranked Lucky Brand Jeans Product Quality the Highest

Male
3.7

Lucky Brand Jeans Product Quality Score by Gender

Lucky Brand Jeans's Product Quality score was rated 3.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lucky Brand Jeans.

Male

3.7/5

Female

N/A

Lucky Brand Jeans Pricing

Lucky Brand Jeans ROI & Value For Money

3.7/5

Lucky Brand Jeans has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Quick Insights into Lucky Brand Jeans ROI

Lucky Brand Jeans's ROI score was rated highest by Male customers.

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Ranked Lucky Brand Jeans ROI the Highest

Male
3.1

Lucky Brand Jeans ROI Score by Gender

Lucky Brand Jeans's ROI score was rated 3.1 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lucky Brand Jeans.

Male

3.1/5

Female

N/A

Lucky Brand Jeans Customer Satisfaction (CSAT)

Lucky Brand Jeans Customer Satisfaction (CSAT) Score

46 / 100

Lucky Brand Jeans has an overall Customer Satisfaction score of 46 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

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Very Satisfied46%
Satisfied0%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied45%
Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
45%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Lucky Brand Jeans Customer Service

3.5/5

Lucky Brand Jeans has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Lucky Brand Jeans's Customer Service

Address

Los Angeles, CA


Website

http://luckybrand.com

Quick Insights into Lucky Brand Jeans Customer Service

Lucky Brand Jeans's Customer Service score was rated highest by Male customers.

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Ranked Lucky Brand Jeans Customer Service the Highest

Male
3.6

Lucky Brand Jeans Customer Service Score by Gender

Lucky Brand Jeans's Customer Service score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lucky Brand Jeans.

Male

3.6/5

Female

N/A

Lucky Brand Jeans as an Employer

3.6/5

Lucky Brand Jeans has a 3.6/5 stars for its overall company culture rated by their employees

  Lucky Brand Jeans CEO
bottom
45%
CEO of Lucky Brand Jeans

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lucky Brand Jeans scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucky Brand Jeans would recommend the brand to a friend. ENPS measures how likely Lucky Brand Jeans employees would recommend working at Lucky Brand Jeans to a friend.

Net Promoter Score

15
NPS Score
52%Promoters
11%Passive
37%Detractors

Employee Net Promoter Score

0
eNPS Score
43%Promoters
14%Passive
43%Detractors

Global Ranking Snapshot

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