-13
NPS
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Lucky Brand Jeans
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About Lucky Brand Jeans' Brand
Staying true to the rich heritage and authentic spirit of denim, we began crafting great-fitting, vintage-inspired jeans in Los Angeles in
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Lucky Brand Jeans NPS
Lucky Brand Jeans's Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Lucky Brand Jeans's customers would recommend using the product based on a scale of -100 to 100.
Lucky Brand Jeans Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Lucky Brand Jeans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -22 | Oct 2023 | -22 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -23 | Feb 2024 | -23 |
Aug 2024 -21 | Aug 2024 | -21 |
Oct 2024 -16 | Oct 2024 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -16 | Apr 2025 | -16 |
Jun 2025 -18 | Jun 2025 | -18 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -16 | Jan 2026 | -16 |
Apr 2026 -18 | Apr 2026 | -18 |
May 2026 -15 | May 2026 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucky Brand Jeans NPS by Gender
Male customers rated Lucky Brand Jeans's NPS 90 points higher than Female customers.
Male
8
Lucky Brand Jeans's NPS was rated 8 by Male customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
Female
-82
Lucky Brand Jeans's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Lucky Brand Jeans NPS by Ethnicity
Lucky Brand Jeans's NPS was rated -38 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Lucky Brand Jeans NPS by Age
Lucky Brand Jeans's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Lucky Brand Jeans NPS by Usage
Lucky Brand Jeans's NPS was rated the highest by customers who have used Lucky Brand Jeans's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -50 | Over 10 Years | -50 |
Lucky Brand Jeans Customer Reviews
Out of the 5 Lucky Brand Jeans customer reviews 2 were positive and 3 were constructive. Lucky Brand Jeans customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lucky Brand Jeans Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Lucky Brand Jeans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lucky Brand Jeans Customer Loyalty Score by Gender
Male customers rated Lucky Brand Jeans's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lucky Brand Jeans.
Male
93%
Yes
Female
92%
Yes
Lucky Brand Jeans Customer Loyalty Score by Ethnicity
Lucky Brand Jeans's Customer Loyalty score was rated 93% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lucky Brand Jeans.
93
out of 100
Caucasian
Lucky Brand Jeans Customer Loyalty Score by Age
Lucky Brand Jeans's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lucky Brand Jeans.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
Lucky Brand Jeans Customer Loyalty Score by Usage
Lucky Brand Jeans's Customer Loyalty score was rated the highest by customers who have used Lucky Brand Jeans's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lucky Brand Jeans Product Quality
3.1/5
Lucky Brand Jeans has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Lucky Brand Jeans Product Information
Lucky Brand Jeans’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://luckybrand.com
Industry
Tech
Fashion and Beauty
Quick Insights into Lucky Brand Jeans Product Quality
Lucky Brand Jeans's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Lucky Brand Jeans' Product Quality.
Ranked Lucky Brand Jeans Product Quality the Highest
Ranked Lucky Brand Jeans Product Quality the Lowest
Lucky Brand Jeans Product Quality Score by Gender
Male customers rated Lucky Brand Jeans's Product Quality score 2.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lucky Brand Jeans.
Male
3.6/5
Female
1.5/5
Lucky Brand Jeans Product Quality Score by Ethnicity
Lucky Brand Jeans's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lucky Brand Jeans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Lucky Brand Jeans Product Quality Score by Age
Lucky Brand Jeans's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lucky Brand Jeans.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
46-50 2.5 | 46-50 | 2.5 |
Lucky Brand Jeans Product Quality Score by Usage
Lucky Brand Jeans's Product Quality score was rated the highest by customers who have used Lucky Brand Jeans's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lucky Brand Jeans Pricing
Lucky Brand Jeans ROI & Value For Money
3.1/5
Lucky Brand Jeans has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lucky Brand Jeans' overall ROI score rated by its users and customers.
Quick Insights into Lucky Brand Jeans ROI
Lucky Brand Jeans's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Lucky Brand Jeans's products/services for Over 10 Years.
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Ranked Lucky Brand Jeans ROI the Highest
Ranked Lucky Brand Jeans ROI the Lowest
Lucky Brand Jeans ROI Score by Gender
Male customers rated Lucky Brand Jeans's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lucky Brand Jeans.
Male
3/5
Female
1.8/5
Lucky Brand Jeans ROI Score by Ethnicity
Lucky Brand Jeans's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lucky Brand Jeans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Lucky Brand Jeans ROI Score by Age
Lucky Brand Jeans's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lucky Brand Jeans.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
46-50 1.8 | 46-50 | 1.8 |
Lucky Brand Jeans ROI Score by Usage
Lucky Brand Jeans's ROI score was rated the highest by customers who have used Lucky Brand Jeans's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lucky Brand Jeans Customer Satisfaction (CSAT)
Lucky Brand Jeans Customer Satisfaction (CSAT) Score
35 / 100
Lucky Brand Jeans has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lucky Brand Jeans Customer Satisfaction
Lucky Brand Jeans's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Lucky Brand Jeans' Customer Satisfaction.
Ranked Lucky Brand Jeans Customer Satisfaction the Highest
Ranked Lucky Brand Jeans Customer Satisfaction the Lowest
Lucky Brand Jeans Customer Satisfaction Score by Gender
Male customers rated Lucky Brand Jeans's Customer Satisfaction score 41 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lucky Brand Jeans.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
Lucky Brand Jeans Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lucky Brand Jeans' Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lucky Brand Jeans.
27 / 100
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
73%
Lucky Brand Jeans Customer Satisfaction Score by Age
Lucky Brand Jeans's Customer Satisfaction score was rated 40 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lucky Brand Jeans.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 40% |
Lucky Brand Jeans Customer Satisfaction Score by Usage
Lucky Brand Jeans's Customer Satisfaction score was rated the highest by customers who have used Lucky Brand Jeans's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Lucky Brand Jeans Customer Service
2.6/5
Lucky Brand Jeans has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Lucky Brand Jeans's Customer Service
Address
Los Angeles, CA
Website
http://luckybrand.com
Quick Insights into Lucky Brand Jeans Customer Service
Lucky Brand Jeans's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Lucky Brand Jeans' Customer Service score.
Ranked Lucky Brand Jeans Customer Service the Highest
Ranked Lucky Brand Jeans Customer Service the Lowest
Lucky Brand Jeans Customer Service Score by Gender
Male customers rated Lucky Brand Jeans's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lucky Brand Jeans.
Male
2.9/5
Female
1.5/5
Lucky Brand Jeans Customer Service Score by Ethnicity
Lucky Brand Jeans's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lucky Brand Jeans.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Lucky Brand Jeans Customer Service Score by Age
Lucky Brand Jeans's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lucky Brand Jeans.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
46-50 2.1 | 46-50 | 2.1 |
Lucky Brand Jeans Customer Service Score by Usage
Lucky Brand Jeans's Customer Service score was rated the highest by customers who have used Lucky Brand Jeans's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lucky Brand Jeans as an Employer
3.1/5
Lucky Brand Jeans has a 3.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Lucky Brand Jeans scored a -13 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucky Brand Jeans would recommend the brand to a friend. ENPS measures how likely Lucky Brand Jeans employees would recommend working at Lucky Brand Jeans to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
