-60
NPS
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Lulu Press
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About Lulu Press' Brand
Lulu Press is an open-source, creative platform. We empower individuals around the world to come to Lulu.com to publish their creations.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Lulu Press NPS
Lulu Press's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Lulu Press's customers would recommend using the product based on a scale of -100 to 100.
Lulu Press Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Lulu Press NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2022 -60 | Jan 2022 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lulu Press Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Lulu Press users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lulu Press Product Quality
3.2/5
Lulu Press has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lulu Press' overall Product Quality score rated by its users and customers.
Lulu Press Product Information
Lulu Press’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.lulu.com
- Company Size
- 51-200 Employees
Industry
Printing
Lulu Press Pricing
Lulu Press ROI & Value For Money
3/5
Lulu Press has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lulu Press' overall ROI score rated by its users and customers.
Lulu Press Customer Satisfaction (CSAT)
Lulu Press Customer Satisfaction (CSAT) Score
50 / 100
Lulu Press has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lulu Press Customer Service
2.7/5
Lulu Press has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Lulu Press' overall Customer Service score rated by its users and customers.
About Lulu Press's Customer Service
Address
Durham, NC 27709
Website
https://www.lulu.com
Phone Number
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Lulu Press's Social Links
Lulu Press as an Employer
4.5/5
Lulu Press has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lulu Press scored a -60 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Lulu Press would recommend the brand to a friend. ENPS measures how likely Lulu Press employees would recommend working at Lulu Press to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 73% | Promoters |
|---|---|
| 24% | Passive |
| 3% | Detractors |
