79
NPS
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Luma Health
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About Luma Health's Brand
Luma’s Patient Success Platform is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial.
Brand at a Glance
83%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Luma Health NPS
Luma Health's Net Promoter Score (NPS) is a 79 with 83% Promoters, 13% Passives, and 4% Detractors. Net Promoter Score tracks whether Luma Health's customers would recommend using the product based on a scale of -100 to 100.
Luma Health Overall NPS
| 83% | Promoters |
|---|---|
| 13% | Passives |
| 4% | Detractors |
Luma Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 83 | Aug 2020 | 83 |
Oct 2021 84 | Oct 2021 | 84 |
Jun 2022 85 | Jun 2022 | 85 |
Oct 2022 86 | Oct 2022 | 86 |
Mar 2023 87 | Mar 2023 | 87 |
Jun 2023 88 | Jun 2023 | 88 |
Jan 2024 88 | Jan 2024 | 88 |
Mar 2024 84 | Mar 2024 | 84 |
Apr 2024 85 | Apr 2024 | 85 |
Nov 2024 75 | Nov 2024 | 75 |
Aug 2025 78 | Aug 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luma Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Luma Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Luma Health Product Quality
4.4/5
Luma Health has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Luma Health Product Information
Luma Health serves markets in the United States. Luma Health supports Web devices and offers products for small, medium, and large sized businesses.
Luma Health’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.lumahealth.io/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Languages Supported
English
Arabic
Chinese (Traditional)
German
Portuguese
Spanish
Chinese (Simplified)
Italian
Korean
Russian
Polish
Product Type
Appointment Reminder Software
Appointments and Scheduling Software
Patient Engagement Software
Luma Health Pricing
Luma Health ROI & Value For Money
4.3/5
Luma Health has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Luma Health Pricing Plans
Luma Health has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Luma Health?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Luma Health ROI
Luma Health's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Luma Health ROI the Highest
Luma Health ROI Score by Industry
Luma Health's ROI score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Luma Health Customer Satisfaction (CSAT)
Luma Health Customer Satisfaction (CSAT) Score
90 / 100
Luma Health has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Luma Health Customer Service
4.2/5
Luma Health has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Luma Health's Customer Service
Address
101 Montgomery St Ste 550, San Francisco, CA 94104
Website
https://www.lumahealth.io/
Luma Health's Social Links
Luma Health as an Employer
Consumer vs. Employees
Luma Health scored a 79 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Luma Health would recommend the brand to a friend. ENPS measures how likely Luma Health employees would recommend working at Luma Health to a friend.
Net Promoter Score
79
NPS Score
| 83% | Promoters |
|---|---|
| 13% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
