27
NPS
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Lumentum
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About Lumentum's Brand
Lumentum is a market-leading designer and manufacturer of innovative optical and photonic products enabling optical networking and laser applications worldwide.
Brand at a Glance
71%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Lumentum NPS
Lumentum's Net Promoter Score (NPS) is a 27 with 59% Promoters, 9% Passives, and 32% Detractors. Net Promoter Score tracks whether Lumentum's customers would recommend using the product based on a scale of -100 to 100.
Lumentum Overall NPS
| 59% | Promoters |
|---|---|
| 9% | Passives |
| 32% | Detractors |
Lumentum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 21 | Oct 2022 | 21 |
Nov 2022 17 | Nov 2022 | 17 |
Jan 2023 20 | Jan 2023 | 20 |
Aug 2023 18 | Aug 2023 | 18 |
Oct 2023 14 | Oct 2023 | 14 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 23 | Jan 2024 | 23 |
Mar 2024 18 | Mar 2024 | 18 |
May 2024 22 | May 2024 | 22 |
Sep 2024 24 | Sep 2024 | 24 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumentum NPS by Gender
Female customers rated Lumentum's NPS 14 points higher than Male customers.
Male
20
Lumentum's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
34
Lumentum's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Lumentum NPS by Ethnicity
Lumentum's NPS was rated -25 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Lumentum NPS by Usage
Lumentum's NPS was rated 33 points by customers who have used Lumentum's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
Lumentum Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Lumentum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lumentum Customer Loyalty Score by Gender
Female customers rated Lumentum's Customer Loyalty score 6% higher than Male customers.
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Male
64%
Yes
Female
70%
Yes
Lumentum Customer Loyalty Score by Ethnicity
Lumentum's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lumentum.
55
out of 100
Asian or Pacific Islander
Lumentum Customer Loyalty Score by Usage
Lumentum's Customer Loyalty score was rated 70% by customers who have used Lumentum's products/services for 1 to 2 Years.
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Lumentum Customer Loyalty Score by Industry
Lumentum's Customer Loyalty score was rated 10% by Tech industry customers.
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Lumentum Product Quality
3.9/5
Lumentum has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lumentum Product Information
Lumentum’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lumentum's product the highest.
- Website
- https://www.lumentum.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Lumentum Product Quality
Lumentum's Product Quality score was rated highest by customers who have used Lumentum's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Lumentum Product Quality the Highest
Ranked Lumentum Product Quality the Lowest
Lumentum Product Quality Score by Gender
Male customers rated Lumentum's Product Quality score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Lumentum Product Quality Score by Ethnicity
Lumentum's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lumentum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Lumentum Product Quality Score by Usage
Lumentum's Product Quality score was rated 4.6 stars by customers who have used Lumentum's products/services for 1 to 2 Years.
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Lumentum Product Quality Score by Industry
Lumentum's Product Quality score was rated 3.3 stars by Tech industry customers.
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Lumentum Pricing
Lumentum ROI & Value For Money
3.7/5
Lumentum has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lumentum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Lumentum ROI
Lumentum's ROI score was rated highest by customers who have used Lumentum's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Lumentum ROI the Highest
Ranked Lumentum ROI the Lowest
Lumentum ROI Score by Gender
Lumentum's ROI score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
Lumentum ROI Score by Ethnicity
Lumentum's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lumentum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Lumentum ROI Score by Usage
Lumentum's ROI score was rated 4.5 stars by customers who have used Lumentum's products/services for 1 to 2 Years.
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Lumentum ROI Score by Industry
Lumentum's ROI score was rated 2.6 stars by Tech industry customers.
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Lumentum Customer Satisfaction (CSAT)
Lumentum Customer Satisfaction (CSAT) Score
74 / 100
Lumentum has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lumentum Customer Satisfaction
Lumentum's Customer Satisfaction score was rated highest by customers who have used Lumentum's products/services for 1 to 2 Years.
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Ranked Lumentum Customer Satisfaction the Highest
Lumentum Customer Satisfaction Score by Gender
Lumentum's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lumentum.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Lumentum Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Lumentum's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lumentum.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Lumentum Customer Satisfaction Score by Usage
Lumentum's Customer Satisfaction score was rated 100 points by customers who have used Lumentum's products/services for 1 to 2 Years.
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Lumentum Customer Satisfaction Score by Industry
Lumentum's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Lumentum Customer Satisfaction Score by Industry",
"text": "Lumentum's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Lumentum Customer Service
3.8/5
Lumentum has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Lumentum's Customer Service
Website
https://www.lumentum.com/
Quick Insights into Lumentum Customer Service
Lumentum's Customer Service score was rated highest by customers who have used Lumentum's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Lumentum's Customer Service score.
Ranked Lumentum Customer Service the Highest
Ranked Lumentum Customer Service the Lowest
Lumentum Customer Service Score by Gender
Female customers rated Lumentum's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lumentum.
Male
3.7/5
Female
4/5
Lumentum Customer Service Score by Ethnicity
Lumentum's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lumentum.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Lumentum Customer Service Score by Usage
Lumentum's Customer Service score was rated 4.3 stars by customers who have used Lumentum's products/services for 1 to 2 Years.
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Lumentum Customer Service Score by Industry
Lumentum's Customer Service score was rated 3 stars by Tech industry customers.
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Consumer vs. Employees
Lumentum scored a 27 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumentum would recommend the brand to a friend. ENPS measures how likely Lumentum employees would recommend working at Lumentum to a friend.
Net Promoter Score
27
NPS Score
| 59% | Promoters |
|---|---|
| 9% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
