30
NPS
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Lumeris
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About Lumeris' Brand
Lumeris is an accountable care delivery innovation company
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Lumeris NPS
Lumeris's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Lumeris's customers would recommend using the product based on a scale of -100 to 100.
Lumeris Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Lumeris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Mar 2021 66 | Mar 2021 | 66 |
May 2021 25 | May 2021 | 25 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -17 | Sep 2021 | -17 |
Jan 2022 -1 | Jan 2022 | -1 |
Sep 2022 13 | Sep 2022 | 13 |
Aug 2023 22 | Aug 2023 | 22 |
Aug 2024 30 | Aug 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumeris Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Lumeris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lumeris Product Quality
3.6/5
Lumeris has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Lumeris Product Information
Lumeris’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://lumeris.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Lumeris Pricing
Lumeris ROI & Value For Money
3.7/5
Lumeris has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Lumeris Customer Satisfaction (CSAT)
Lumeris Customer Satisfaction (CSAT) Score
67 / 100
Lumeris has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lumeris Customer Service
3.7/5
Lumeris has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lumeris's Customer Service
Address
Saint Louis, MO
Website
http://lumeris.com/
Lumeris as an Employer
2.4/5
Lumeris has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Lumeris scored a 30 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumeris would recommend the brand to a friend. ENPS measures how likely Lumeris employees would recommend working at Lumeris to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
