20
NPS
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Brand Page
Lumi
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About Lumi's Brand
Lumi works with ecommerce companies to engineer, manufacture and deliver custom packaging.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Lumi NPS
Lumi's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Lumi's customers would recommend using the product based on a scale of -100 to 100.
Lumi Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Lumi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Mar 2022 67 | Mar 2022 | 67 |
Nov 2022 43 | Nov 2022 | 43 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 11 | Jun 2023 | 11 |
Jan 2024 20 | Jan 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumi Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Lumi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lumi Product Quality
3.4/5
Lumi has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumi's overall Product Quality score rated by its users and customers.
Lumi Product Information
Lumi’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.lumi.com/
- Company Size
- 201-500 Employees
Industry
Package, Freight Delivery or Containers
Lumi Pricing
Lumi ROI & Value For Money
3.5/5
Lumi has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumi's overall ROI score rated by its users and customers.
Lumi Customer Satisfaction (CSAT)
Lumi Customer Satisfaction (CSAT) Score
43 / 100
Lumi has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
43%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lumi Customer Service
3.5/5
Lumi has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumi's overall Customer Service score rated by its users and customers.
About Lumi's Customer Service
Address
1214 E 18th St, Los Angeles, CA 90021
Website
http://www.lumi.com/
Lumi's Social Links
Lumi as an Employer
4.2/5
Lumi has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lumi scored a 20 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumi would recommend the brand to a friend. ENPS measures how likely Lumi employees would recommend working at Lumi to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 74% | Promoters |
|---|---|
| 0% | Passive |
| 26% | Detractors |
