0
NPS
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Lumileds
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About Lumileds' Brand
For automotive, mobile, IoT and illumination companies who require innovative lighting solutions, Lumileds is a global leader, pushing the boundaries of light.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Lumileds NPS
Lumileds's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Lumileds's customers would recommend using the product based on a scale of -100 to 100.
Lumileds Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Lumileds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Mar 2024 -40 | Mar 2024 | -40 |
May 2024 -1 | May 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumileds Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Lumileds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lumileds Product Quality
3.2/5
Lumileds has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumileds' overall Product Quality score rated by its users and customers.
Lumileds Product Information
Lumileds’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lumileds.com
- Company Size
- 10,000+ Employees
Industry
Semiconductors
Lumileds Pricing
Lumileds ROI & Value For Money
3.5/5
Lumileds has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Lumileds Customer Satisfaction (CSAT)
Lumileds Customer Satisfaction (CSAT) Score
20 / 100
Lumileds has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lumileds Customer Service
3.5/5
Lumileds has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lumileds's Customer Service
Address
370 W. Trimble Road, San Jose, CA 95131
Website
http://www.lumileds.com
Phone Number
4089642900
Lumileds as an Employer
4.3/5
Lumileds has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lumileds scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumileds would recommend the brand to a friend. ENPS measures how likely Lumileds employees would recommend working at Lumileds to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
