0
NPS
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Brand Page
Lumina
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About Lumina's Brand
Lumina designs and develops websites, apps, and software, and provides related services to businesses in the greater New York area.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Lumina NPS
Lumina's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Lumina's customers would recommend using the product based on a scale of -100 to 100.
Lumina Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Lumina NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lumina Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lumina users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lumina Product Quality
5/5
Lumina has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumina's overall Product Quality score rated by its users and customers.
Lumina Product Information
Lumina’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://lumina.nyc
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Lumina Pricing
Lumina ROI & Value For Money
2.5/5
Lumina has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumina's overall ROI score rated by its users and customers.
Lumina Customer Satisfaction (CSAT)
Lumina Customer Satisfaction (CSAT) Score
100 / 100
Lumina has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lumina Customer Service
3.5/5
Lumina has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lumina's overall Customer Service score rated by its users and customers.
About Lumina's Customer Service
Address
1123 Broadway, #1018, New York City, NY
Website
http://lumina.nyc
Phone Number
(212)444-2658
Lumina as an Employer
3.8/5
Lumina has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lumina scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Lumina would recommend the brand to a friend. ENPS measures how likely Lumina employees would recommend working at Lumina to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
