42
NPS
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Luminex Corporation
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About Luminex Corporation's Brand
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Luminex Corporation NPS
Luminex Corporation's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Luminex Corporation's customers would recommend using the product based on a scale of -100 to 100.
Luminex Corporation Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Luminex Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2024 43 | Dec 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luminex Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Luminex Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Luminex Corporation Product Quality
3.3/5
Luminex Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Luminex Corporation's overall Product Quality score rated by its users and customers.
Luminex Corporation Product Information
Luminex Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.luminexcorp.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotechnology
Luminex Corporation Pricing
Luminex Corporation ROI & Value For Money
3.3/5
Luminex Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Luminex Corporation Customer Satisfaction (CSAT)
Luminex Corporation Customer Satisfaction (CSAT) Score
60 / 100
Luminex Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Luminex Corporation Customer Service
3.5/5
Luminex Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Luminex Corporation's Customer Service
Address
12212 Technology Blvd., Austin, TX 78727
Website
https://www.luminexcorp.com/
Phone Number
(512) 219-8020
Luminex Corporation as an Employer
3.2/5
Luminex Corporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Luminex Corporation scored a 42 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Luminex Corporation would recommend the brand to a friend. ENPS measures how likely Luminex Corporation employees would recommend working at Luminex Corporation to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 14% | Promoters |
|---|---|
| 36% | Passive |
| 50% | Detractors |
