-20
NPS
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LUNA
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About LUNA's Brand
Personalized Content Discovery
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
LUNA NPS
LUNA's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LUNA's customers would recommend using the product based on a scale of -100 to 100.
LUNA Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
LUNA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
Dec 2024 -20 | Dec 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LUNA Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of LUNA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LUNA Product Quality
2.6/5
LUNA has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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LUNA Product Information
LUNA’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.exploreluna.com
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
LUNA Pricing
LUNA ROI & Value For Money
2.8/5
LUNA has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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LUNA Customer Satisfaction (CSAT)
LUNA Customer Satisfaction (CSAT) Score
50 / 100
LUNA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LUNA Customer Service
2.7/5
LUNA has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About LUNA's Customer Service
Address
1501 Locust St, 1105, Saint Louis, MO
Website
http://www.exploreluna.com
Phone Number
3145705976
Consumer vs. Employees
LUNA scored a -20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of LUNA would recommend the brand to a friend. ENPS measures how likely LUNA employees would recommend working at LUNA to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
