50
NPS
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Lurn
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About Lurn's Brand
Lurn is the Transformational Home for Entrepreneurs to help you start, launch, and grow successful online businesses.
Brand at a Glance
86%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Lurn NPS
Lurn's Net Promoter Score (NPS) is a 50 with 64% Promoters, 22% Passives, and 14% Detractors. Net Promoter Score tracks whether Lurn's customers would recommend using the product based on a scale of -100 to 100.
Lurn Overall NPS
| 64% | Promoters |
|---|---|
| 22% | Passives |
| 14% | Detractors |
Lurn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jun 2020 100 | Jun 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 85 | Feb 2022 | 85 |
Apr 2022 55 | Apr 2022 | 55 |
May 2022 50 | May 2022 | 50 |
Mar 2023 54 | Mar 2023 | 54 |
Apr 2023 58 | Apr 2023 | 58 |
Apr 2024 62 | Apr 2024 | 62 |
Jun 2024 50 | Jun 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lurn Customer Reviews
Out of the 2 Lurn customer reviews 2 were positive and 0 were constructive. Lurn customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Lurn Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Lurn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lurn Product Quality
3.9/5
Lurn has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Lurn Product Information
Lurn’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://Lurn.com
- Company Size
- 51-200 Employees
Industry
Education
Lurn Pricing
Lurn ROI & Value For Money
3.6/5
Lurn has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Lurn Customer Satisfaction (CSAT)
Lurn Customer Satisfaction (CSAT) Score
67 / 100
Lurn has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lurn Customer Service
3.5/5
Lurn has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lurn's Customer Service
Address
Rockville, MD 20850
Website
http://Lurn.com
Phone Number
888-477-9719
Lurn's Social Links
Lurn as an Employer
4.9/5
Lurn has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lurn scored a 50 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Lurn would recommend the brand to a friend. ENPS measures how likely Lurn employees would recommend working at Lurn to a friend.
Net Promoter Score
50
NPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 90% | Promoters |
|---|---|
| 8% | Passive |
| 2% | Detractors |
