25
NPS
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Brand Page
Lush
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About Lush's Brand
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Lush NPS
Lush's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Lush's customers would recommend using the product based on a scale of -100 to 100.
Lush Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Lush NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 40 | Jan 2021 | 40 |
Feb 2021 34 | Feb 2021 | 34 |
May 2021 43 | May 2021 | 43 |
Nov 2021 50 | Nov 2021 | 50 |
May 2023 33 | May 2023 | 33 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 36 | Oct 2023 | 36 |
Apr 2024 42 | Apr 2024 | 42 |
Oct 2024 30 | Oct 2024 | 30 |
Feb 2025 36 | Feb 2025 | 36 |
Apr 2025 33 | Apr 2025 | 33 |
Jan 2026 25 | Jan 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lush NPS by Gender
Lush's NPS was rated 67 by Female customers on Comparably.
Female
67
Lush's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Lush's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lush NPS by Age
Lush's NPS was rated 67 points by customers ages 18-25 on Comparably.
Lush NPS by Usage
Lush's NPS was rated 67 points by customers who have used Lush's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Lush Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lush users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lush Customer Loyalty Score by Gender
Lush's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Lush Customer Loyalty Score by Age
Lush's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lush.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Lush Customer Loyalty Score by Usage
Lush's Customer Loyalty score was rated 100% by customers who have used Lush's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lush Product Quality
4.2/5
Lush has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Lush Product Information
Lush’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.lush.co.uk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Lush Product Quality
Lush's Product Quality score was rated highest by customers ages 18-25.
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Ranked Lush Product Quality the Highest
Lush Product Quality Score by Gender
Lush's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lush.
Female
4.5/5
Male
N/A
Lush Product Quality Score by Age
Lush's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lush.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Lush Product Quality Score by Usage
Lush's Product Quality score was rated 4.3 stars by customers who have used Lush's products/services for 2 to 5 Years.
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Lush Pricing
Lush ROI & Value For Money
3.6/5
Lush has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Lush ROI
Lush's ROI score was rated highest by customers who have used Lush's products/services for 2 to 5 Years.
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Ranked Lush ROI the Highest
Lush ROI Score by Gender
Lush's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Lush ROI Score by Age
Lush's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lush.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Lush ROI Score by Usage
Lush's ROI score was rated 4.3 stars by customers who have used Lush's products/services for 2 to 5 Years.
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Lush Customer Satisfaction (CSAT)
Lush Customer Satisfaction (CSAT) Score
100 / 100
Lush has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lush Customer Satisfaction
Lush's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Lush Customer Satisfaction the Highest
Lush Customer Satisfaction Score by Gender
Lush's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lush.
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lush Customer Satisfaction Score by Age
Lush's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lush.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Lush Customer Service
3.9/5
Lush has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Lush's Customer Service
Address
United Kingdom
Website
http://www.lush.co.uk
Quick Insights into Lush Customer Service
Lush's Customer Service score was rated highest by customers ages 18-25.
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Ranked Lush Customer Service the Highest
Lush Customer Service Score by Gender
Lush's Customer Service score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Lush Customer Service Score by Age
Lush's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lush.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Lush Customer Service Score by Usage
Lush's Customer Service score was rated 4.3 stars by customers who have used Lush's products/services for 2 to 5 Years.
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Lush as an Employer
Consumer vs. Employees
Lush scored a 25 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Lush would recommend the brand to a friend. ENPS measures how likely Lush employees would recommend working at Lush to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
