-100
NPS
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Lutheran Life Communities
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About Lutheran Life Communities' Brand
Lutheran Life Communities is a Christian, not-for-profit organization called to provide the finest in residential options and a
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lutheran Life Communities NPS
Lutheran Life Communities's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lutheran Life Communities's customers would recommend using the product based on a scale of -100 to 100.
Lutheran Life Communities Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lutheran Life Communities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lutheran Life Communities Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lutheran Life Communities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lutheran Life Communities Product Quality
1.5/5
Lutheran Life Communities has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lutheran Life Communities' overall Product Quality score rated by its users and customers.
Lutheran Life Communities Product Information
Lutheran Life Communities’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Lutheran Life Communities Pricing
Lutheran Life Communities ROI & Value For Money
1.5/5
Lutheran Life Communities has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Lutheran Life Communities Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lutheran Life Communities Customer Service
1.5/5
Lutheran Life Communities has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lutheran Life Communities' overall Customer Service score rated by its users and customers.
About Lutheran Life Communities's Customer Service
Address
3150 Salt Creek Lane, Arlington Heights, IL 60005
Website
http://lutheranlifecommunities.org
Phone Number
877) 545-5524
Lutheran Life Communities as an Employer
2.9/5
Lutheran Life Communities has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Lutheran Life Communities
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lutheran Life Communities scored a -100 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Lutheran Life Communities would recommend the brand to a friend. ENPS measures how likely Lutheran Life Communities employees would recommend working at Lutheran Life Communities to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 9% | Promoters |
|---|---|
| 36% | Passive |
| 55% | Detractors |
