-38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lux
Marketing or Exec? Claim Your Free Account
About Lux's Brand
LUX is the leading mobile app in home-styling and design. Featured as a "Best New App" by Apple. Shop for latest smart home & new design
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Lux NPS
Lux's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether Lux's customers would recommend using the product based on a scale of -100 to 100.
Lux Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
Lux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -17 | Mar 2022 | -17 |
Jun 2022 -29 | Jun 2022 | -29 |
Aug 2023 -38 | Aug 2023 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lux Customer Reviews
Out of the 2 Lux customer reviews 1 was positive and 1 was constructive. Lux customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lux Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Lux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lux Product Quality
3.6/5
Lux has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Lux's overall Product Quality score rated by its users and customers.
Lux Product Information
Lux’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.getluxapp.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
Real Estate
SaaS
Lux Pricing
Lux ROI & Value For Money
3/5
Lux has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Lux's overall ROI score rated by its users and customers.
Lux Customer Satisfaction (CSAT)
Lux Customer Satisfaction (CSAT) Score
80 / 100
Lux has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lux Customer Service
3.4/5
Lux has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lux's overall Customer Service score rated by its users and customers.
About Lux's Customer Service
Address
San Francisco, CA
Website
http://www.getluxapp.com
Lux as an Employer
3.8/5
Lux has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Lux scored a -38 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Lux would recommend the brand to a friend. ENPS measures how likely Lux employees would recommend working at Lux to a friend.
Net Promoter Score
-38
NPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
