12
NPS
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Luxair
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About Luxair's Brand
Provider of commercial air transportation services. The company provides daily and chartered flights to and from Luxembourg and the rest of the world.
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Luxair NPS
Luxair's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether Luxair's customers would recommend using the product based on a scale of -100 to 100.
Luxair Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
Luxair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2025 -1 | Jan 2025 | -1 |
Feb 2025 12 | Feb 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luxair NPS by Ethnicity
Luxair's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Luxair Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Luxair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Luxair Customer Loyalty Score by Ethnicity
Luxair's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Luxair.
70
out of 100
Caucasian
Luxair Product Quality
3.9/5
Luxair has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Luxair Product Information
Luxair’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.luxair.lu
- Company Size
- 1,001-5,000 Employees
Quick Insights into Luxair Product Quality
Luxair's Product Quality score was rated highest by Caucasian customers.
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Ranked Luxair Product Quality the Highest
Luxair Product Quality Score by Ethnicity
Luxair's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Luxair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Luxair Pricing
Luxair ROI & Value For Money
3.5/5
Luxair has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Luxair ROI
Luxair's ROI score was rated highest by Caucasian customers.
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Ranked Luxair ROI the Highest
Luxair ROI Score by Ethnicity
Luxair's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Luxair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Luxair Customer Satisfaction (CSAT)
Luxair Customer Satisfaction (CSAT) Score
86 / 100
Luxair has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Luxair Customer Satisfaction
Luxair's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Luxair Customer Satisfaction the Highest
Luxair Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Luxair's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Luxair.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Luxair Customer Service
3.8/5
Luxair has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Luxair's Customer Service
Address
, Luxembourg City, L-2987 Iceland
Website
www.luxair.lu
Quick Insights into Luxair Customer Service
Luxair's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Luxair's Customer Service score.
Ranked Luxair Customer Service the Highest
Luxair Customer Service Score by Ethnicity
Luxair's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Luxair.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
