34
NPS
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Lynden Incorporated
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About Lynden Incorporated's Brand
Lynden provides solutions worldwide to your transportation and logistics challenges with our multi-modal capabilities.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
Lynden Incorporated NPS
Lynden Incorporated's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Lynden Incorporated's customers would recommend using the product based on a scale of -100 to 100.
Lynden Incorporated Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Lynden Incorporated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lynden Incorporated Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lynden Incorporated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lynden Incorporated Product Quality
3.7/5
Lynden Incorporated has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Lynden Incorporated Product Information
Lynden Incorporated’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.lynden.com
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Lynden Incorporated Pricing
Lynden Incorporated ROI & Value For Money
3/5
Lynden Incorporated has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Lynden Incorporated Customer Satisfaction (CSAT)
Lynden Incorporated Customer Satisfaction (CSAT) Score
50 / 100
Lynden Incorporated has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lynden Incorporated Customer Service
3/5
Lynden Incorporated has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Lynden Incorporated's Customer Service
Address
6441 S Airpark Pl, Anchorage, AK 99502
Website
http://www.lynden.com
Phone Number
1-888-596-3361
Lynden Incorporated as an Employer
Consumer vs. Employees
Lynden Incorporated scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Lynden Incorporated would recommend the brand to a friend. ENPS measures how likely Lynden Incorporated employees would recommend working at Lynden Incorporated to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
