-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Lyra Health
Marketing or Exec? Claim Your Free Account
About Lyra Health's Brand
Lyra is building a data-driven platform to identify people at risk of behavioral and mental health conditions.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Lyra Health NPS
Lyra Health's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Lyra Health's customers would recommend using the product based on a scale of -100 to 100.
Lyra Health Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Lyra Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Sep 2024 -20 | Sep 2024 | -20 |
Oct 2024 -17 | Oct 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lyra Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Lyra Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lyra Health Product Quality
3.2/5
Lyra Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lyra Health's overall Product Quality score rated by its users and customers.
Lyra Health Product Information
Lyra Health serves markets in the United States. Lyra Health supports Web devices and offers products for small, medium, and large sized businesses.
Lyra Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lyrahealth.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Mental Health Software
Employee Wellness Software
Lyra Health Pricing
Lyra Health ROI & Value For Money
3.2/5
Lyra Health has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Lyra Health's overall ROI score rated by its users and customers.
Lyra Health Pricing Plans
Lyra Health has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Lyra Health?
Small Businesses
Medium Businesses
Large Enterprises
Lyra Health Customer Satisfaction (CSAT)
Lyra Health Customer Satisfaction (CSAT) Score
66 / 100
Lyra Health has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lyra Health Customer Service
3.1/5
Lyra Health has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Lyra Health's overall Customer Service score rated by its users and customers.
About Lyra Health's Customer Service
Address
200 Park Road, Burlingame, CA
Website
http://www.lyrahealth.com
Lyra Health as an Employer
2.6/5
Lyra Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Lyra Health scored a -17 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Lyra Health would recommend the brand to a friend. ENPS measures how likely Lyra Health employees would recommend working at Lyra Health to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
